Application of queuing theory in banks 1, 2 Queuing theory is applicable to any situation in general life ranging from cars arriving at filling stations for fuel, customers arriving at a bank for various services, customers at a supermarket waiting to The efficiency of commercial banks is improved by the following three measures: the queuing number, the service stations number and the optimal service rate are investigated by means of queuing theory. Customer satisfaction is a This study focused on the queuing system in Nigerian banking sector. The theory attempts to optimize the use of resources by minimizing the average waiting time and the number of customers in the queue. One of the gains expected from Dec 19, 2012 · One method of fleet selection involves the application of queuing theory to the haul cycle. Since the cycle time of dump trucks is inversely Oct 6, 2016 · This study examined the application of queue theory in the banking system in Nigeria, with particular reference to GTBank and Ecobank Idumota branch, Lagos, Lagos state. It discusses key concepts such as arrival and service rates, expected queue length and wait times, and the utilization ratio. This brought about queue (waiting line) and this is because customers waiting in line to receive service by using the ATM are inevitable and hence queue control became an issue This paper applies queuing theory to determine the average time customers spend on queue and actual time of I. Hence, it is necessary to focus on optimizing waiting time in hospital operations for the benefit and wellbeing of patients. mpeta@nwu. We establish the waiting time and length of queue (s) which may include the variables View Application of Queuing Theory in Solving Congestion Problems in Banks-A Study of Union Bank of Niger from MBA 03 at Cape Peninsula University of Technology. We see queues frequently in daily life. This study examine the queuing system at Guarantee Trust Bank (GTB) putting into con-sideration the waiting time spend by Customers, Service time spend by a Customer and the average cost Jun 1, 2020 · An in-depth study of wait times in queues has become a factor of the banks' full interest for service improvements and reduced operating costs. This field helps businesses optimize their operations by understanding Nov 2, 2023 · Queuing theory and customer satisfaction: A review of performance, trends and application in banking practice (A study of first bank Plc Gwagwalada, Abuja branch). Banking industry has been affected by the pandemic but, in comparison to other industries such as food, clothing, etc. The queuing characteristics of the banks were analyzed using a Multi-Server Queuing Model. In technology, the optimal problem of the bank queuing is solved. This essay examines the development of queuing theory and provides examples of models and practical applications. Waiting is a non-value added activity. It may take some creative thinking, but if there is any sort of scenario where time passes before a particular event occurs, there is probably some way to develop it into a queuing model. The primary source of data collection was adopted for this study and is limited to Ecobank plc, Okigwe records on direct observation of the number of customers including each customer’s arrival and The document provides an introduction to queuing theory, which deals with problems involving waiting in lines or queues. The formation of waiting line is a prevalence scenario that happens whenever the immediate demand for a service surpasses the current capacity to provide that service. during working hours. The researchers used data observed from 9:00am - 3:00pm, which Abstract: The application of queuing theory in optimization techniques is to be shown in this paper. The objectives of the study include: to determine Jun 24, 2019 · Automated teller machine (ATM) is one of the several electronic banking channels used in the banking industry. This data article contains The applications of queuing theory extend well beyond waiting in line at a bank. 5Designed questionnaires from Jul 4, 2020 · This paper examines the application of queuing theory on banks efficient service delivery with reference to First Bank, Ayobo Branch, Ayobo, Lagos State, Nigeria. Erlang is regarded as the founder of queuing theory This study used the queue theory to evaluate the performance of the United Bank for Africa (UBA) banking service in Agbor, Delta State, Nigeria. Scenario and software-based simulations provide solutions to the problem of queues. However, random times in either the interarrival times or the service times This study applies queuing theory to assess the utility function of the ATM service delivery. The queuing theory aids in comprehending waiting lengths and durations in order to link them with performance and customer satisfaction. In this particular type of queuing system, customers arrive at the banking hall, which The queuing theory aids in comprehending waiting lengths and durations in order to link them with performance and customer satisfaction. These models are then quantified, and the resulting probability theory and stochastic processes are used to calculate other May 23, 2024 · Have you ever stood in a long line at the grocery store and wondered if there’s a mathematical way to predict how long you’ll wait? Or noticed how banks strategically open additional counters during peak hours? Welcome to the fascinating world of queueing theory – where mathematics meets real-life waiting situations. May 24, 2025 · Discover the principles of Queuing Theory and its applications in various fields, including operations research, management science, and computer networks. Jan 15, 2020 · This study focused on the queuing system in Nigerian banking sector. This article examines several queuing models and their applications in the banking sector. In this paper, we analyse the basic features of queuing theory and its applications. Traffic flow (vehicles, aircraft, people Abstract Queues are common scenario faced in the modern day Banks and other financial Institutions. Because the findings are used to determine the resources required to provide service, queueing theory is a subfield of operations research. Queuing theory is a mathematical study that delves into the analysis of waiting lines or queues. The study applied a descriptive research design to investigate queuing dynamics in a banking hall at a commercial bank in Kenya. Abstract This study applies queuing theory approach to improve service quality of banking systems in Laguna, Philippines. The queuing Abstract. , it has been affected in other factors such as establishment capacity, and service quality. In other to achieve this, the basic characteristics of the case ATM as a queuing system were defined. Queueing analysis and queuing theory will be investigated MATERIALS AND METHOD The observed data comprised daily records of the queuing in the First Bank PLC, Ado Ekiti over a week, examining customer arrival and service patterns from 8:00 AM to 3:00 PM. Three different queuing models are discussed in this paper: (i) multiple waiting lines and multiple servers (ii) A single waiting line with a single server; and (iii) a Abstract This study examined the application of queue theory in the banking system in Nigeria, with particular reference to GTBank and Ecobank Idumota branch, Lagos, Lagos state. In this paper, the queuing number, the service windows number and the optimal service rate are investigated by means of the queuing theory. This paper examines the application of queuing theory on banks efficient service delivery with reference to First Bank, Ayobo Branch, Ayobo, Lagos State, Nigeria. KEYWORDS: Queue theory, Banking System, Multi-Server Queuing Model, Economic cost, Service rate. 5Designed questionnaires from respondents were analyzed using percentages. The theory enables mathematical analysis of several related processes, including arriving at the back of the queue, waiting in the queue and being served by the service facility server(s) at the front of the queue (Taha, 2007). The In banks, this theory can be applied to measure multiple factors, namely, arrival and waiting time of customers, queuing length, service time, arrival rate, service rate, utilization factor, etc. Queuing theory has been used in the past to assess such things as staff schedules, working environment Queues are common scenario faced in the modern day Banks and other financial Institutions. At its core, the theory examines and models the process by which customers or data packets arrive, wait, and are eventually served. “The Application of Queuing Theory in the Effective Management of Time in Money Deposit Banks. If the service times were all known exactly ahead of time, and if the customers were punctual, it would be possible to have a system with no waiting time and no queueing. Queuing theory refers to the study comprising a queue's features, functions, and imperfections. This discrepancy may be temporal, but a queue accumulates during the period. Therefore, queuing theory which is the mathematical study of waiting lines is suitable to be applied in the banking sector since it is associated with queue and waiting line where customers who cannot be served immediately have to wait (queue) for service. Erlang, a Danish engineer, is often referred to as the father of queuing theory. This research aims to determine the average time customers spend in queues and the actual time taken for service, with a focus on understanding the impact of time wastage and associated costs. ac. The Nov 10, 2025 · Discover how to define queuing theory, how it started, why it is important & examples of how queuing models can be applied to real-life situations. This brought about queue (waiting line) and this is because customers waiting in line to receive service by using the ATM are inevitable and hence queue control became an issue This paper applies queuing theory to determine the average time customers spend on queue and uing theory is the mathematical study of waiting lines or queues. 3Department of Tourism and Event Management, Afe Babalola University, Ado Ekiti, Ekiti State. This paper applies queuing theory to determine optimal service level ABSTRACT This study examined the application of queue theory in the banking system in Nigeria, with particular reference to GTBank and Ecobank Idumota branch, Lagos, Lagos state. A queuing theory based decision support system was developed as a result and applied to analyse and suggest improvement in waiting time. This data article contains the analysis of queuing systems obtained from queues from the observed data of some selected banks in Ogun State. In banks, this theory can be applied to measure multiple factors, namely, arrival and waiting time of customers, queuing length, service time, arrival rate, service rate, utilization factor, etc. Aug 2, 2015 · This paper contains the analysis of Queuing System for the empirical data of some commercial banks teller counter and ATM booths as examples. In queueing theory, a queue is a line of customers, or objects, waiting for service. In this paper, we analyze the basic application of queuing theory in our daily life. This paper aims to study of the applications of telephone system,Retail shopping queue & Random access protocols in digital communication networks,Banking,computer system. University of Nigeria OBINWA, Application of queuing theory to the congestion problem in banking sector (A case study of first bank plc Ilorin). Apr 15, 2022 · Application of Queuing Theory and Ma nagement of Waiting Time Using Multiple Server Model: Empirical Evid ence From Ahmadu Bello University Teaching Hospital, Zaria, K aduna State, Nigeria Abstract Queue is a common sight in banks these days especially on Mondays and on Fridays. T I. Queuing theory is a mathematical discipline that studies the behavior of queues or waiting lines. Queuing theory which is the mathematical study of waiting lines was applied for this study. Visible guarantee is presented to the customer that they will be served fairly and the queue is progressing. Queuing theory applies not only in day to day life but also in sequence of computer system, networks, medical field, banking sectors etc. The theory enables the mathematical analysis of several related processes such as arriving at the queue, waiting in line and being served by a server. The data were collected based on the arrival pattern and the service pattern of customers. from publication: Survey Dataset on Analysis of Queues in some selected Banks in Ogun State, Nigeria | Queuing theory is the mathematical Abstract There are many situations in our daily life when a queue is formed. This study optimizes pit stop working hours in open-pit coal mining by applying queuing theory to improve operational efficiency. Application of Queuing Theory to Analyse an ATM Queuing System Kolentino N. This study examines the service efficiency of 26 banking institutions in Taiwan (including the postal banking services) through the application of queuing theory by evaluating service efficiency Lines of waiting customers are always very long in most of banks. This study determined the current queueing characteristics for 2 ATMs at a bank in Mmabatho, South Africa as output for a M/M/s model. The M/M/s queuing model therefore best illustrates the ATM queuing system of the case bank. Common elements of queuing systems are customers, servers and queues. Aug 1, 2018 · Queuing theory is the mathematical study of waiting queues (or lines). Literature Review There are many applications of the theory of queues, most of which have been well documented in the literature of probability, Operation research and Management science. This study used the historical approach to juxtapose the likelihood of the impact of queuing in the various activities in the banking as seen in the regular applications to established areas of telecommunications systems Comparison of Service Delivery by Atm in Two Banks: Application of Queuing Theory. A. This brought about queue (waiting line) and this is because customers waiting in line to receive service by using the ATM are inevitable and hence queue control became an issue This paper applies queuing theory to determine the average time customers spend on queue and actual time of Download Citation | On Jan 1, 2019, Ogunlade Temitope Olu published Application of Queuing Theory to a Bank’s Automated Teller Machine (ATM) Service Optimization | Find, read and cite all the Oct 14, 2025 · Explore the principles of queuing theory, its critical elements, and applications in business to improve efficiency and customer service. Aug 18, 2022 · Queueing analysis and queuing theory will be investigated and applied in order to improve customer experience whilst maximising profits. In this paper, we analyze the basic features of queuing theory and its applications. Banking sectors have perpetual queues owing to the significance of the services they render to humanity and this poses a merging challenge of queue management in the execution their jobs and in the effective delivery of services to their customers. INTRODUCTION Schools, hospitals, book stores, libraries, banks, post offices, petrol stations, theatres and other establishments all have waiting lists or queues. The study is an application of Queuing Theory with a focus on efficient resource utilization. Queuing analysis and queuing theory will be investigated and applied to optimize the waiting time and to improve customer May 1, 2019 · Automated teller machine (ATM) is one of the several electronic banking channels used in the banking industry. The sources of data were primary and were collected from Zenith Bank Plc, Abakaliki Branch at the withdrawal section of the INTRODUCTION Queuing theory deals with the study of queues which abound in practical situations and arise so long as arrival rate of any system is faster than the system can handle. By analysing various factors such as arrival rates, service times, and the number of servers, this theory provides valuable insights into the management of resources and the reduction of waiting Jul 9, 2018 · Queueing theory, the mathematical study of waiting in lines, is used to predict key aspects of queuing, such as the average line length and wait time. As a branch of operational research, the results from queuing theory are usually used when mak A dynamic optimization for the number of major channels' counters in commercial bank outlets using queuing theory and observation data found that open reasonable numbers of window in terms of time interval could effectively cut down costs and customer's waiting time. Queuing theory applies not only in day-to-day life but also in sequence of computer programming, networks, medical field, banking sectors etc. Application of this theory would be used in banks with large number of customers where multiple service points provide service to the customers. Implies the development of models for the arrival process, service process, and queue discipline of the model. (2015), evaluated the application of queuing theory in the effective management of time in money deposit banks using Zenith bank PLC in Enugu metropolis as a case study. They are (i) A single waiting line and a single server (ii) Multiple waiting line and multiple servers and (iii) a single waiting line and multiple servers. INTRODUCTION Mathematicians specialise in queuing theory study and simulate the process of standing in line. Comparison of Service Delivery by Atm in Two Banks: Application of Queuing Theory. It has applications in diverse fields including telecommunications, traffic engineering, computing and design of factories, shops, offices, banks and hospitals. This method can optimize the number of server and improve the service efficiency that could effectively cut Apr 10, 2025 · Discover how queuing theory optimizes service systems and improves operational efficiency. Jan 1, 2021 · This paper reviews the contributions and applications of queuein g theory in parking lots. In transportation, queuing theory helps in optimizing traffic flow May 23, 2019 · Many organizations such as banks, airlines, health care systems, telecommunications companies and security departments routinely use queuing theory models to help determine capacity levels needed This paper contains the analysis of Queuing System for the empirical data of some commercial banks teller counter and ATM booths as examples. Finally, we report some applications of queueing systems in supply chain management pointing out some areas of research as further works. The essence of this phenomenon is the low efficiency of queuing system. This research paper is based on different theories of queuing systems, along with its effective applications by secondary quantitative research methodology. The study used two banks, Access Bank and First Bank, as case studies to compare the single and multiple channel queuing systems. Theory of queuing has an integral role due to so many applications based on this theory. Queuing theory was developed to model systems that provide service for randomly arising demands and predict the behavior of such systems. This assumption Sep 24, 2019 · Queuing model is an application of a quantitative model to customers flow management. This paper contains the analysis of M/M/s Queuing model and its application in Bank sectors. 1 Ogunsakin, R. ” TIJ's Research Journal of Social Science & Management - RJSSM, 2015. Int J Adv Res Comp Sci Technol 2014;2:357-60. T, 3 Adedara, M. This type of queue setup is a great real-world example of the applications of queuing theory in designing services that involve both volume and detail—like banks, clinics, or even immigration counters at airports. The different services in bank are discussed in this paper. High demand, limited availability, and export restrictions compel coal companies to innovate and streamline operations to maintain competitiveness. 7 customers per hour. The importance of queuing theory is evident in various real-life scenarios, such as managing customer service lines, traffic flow, and even telecommunications. Dec 1, 2019 · The study focuses on the role of queuing theory in the banking sectors thus far from pedigree of queuing theory till date. The basic ideas of some important concepts and applications of queueing theory in the following field motivates the study of these system. The theory enable mathematical analysis of several related processes, including the arrival at the [bank of the] queue, waiting in the queue [essentially a storage process] and being served at the front of the queue. It’s a popular theory used largely in the field of operational, retail analytics. Queuing theory is the mathematical study of waiting queues (or lines). Jun 24, 2019 · Automated teller machine (ATM) is one of the several electronic banking channels used in the banking industry. K. . Queuing theory is mathematical study of waiting in the line [queue]. The study focuses on the role of queuing theory in the banking sectors thus far from pedigree of queuing theory till date. ABSTRACT This study examined the application of queue theory in the banking system in Nigeria, with particular reference to GTBank and Ecobank Idumota branch, Lagos, Lagos state. Abstract Waiting lines and service efficiency are the important elements for any bank. Therefore, queuing theory which is the mathematical study of waiting lines is suitable to be Jul 8, 2022 · PDF | On Jul 8, 2022, S A Akande and others published Application of Multi-server Queue Model (m/m/c) for Waiting Lines Management in Banking System | Find, read and cite all the research you need Long queues and waiting times are common in banks, resulting in customer dissatisfaction and low customer retention. The Waiting and service Costs were determined with a view to determining the optimal service level. It has real-life applications in improving customer service, traffic flow, order shipments, and business workflow efficiency. The The document summarizes a research study that examined the application of queuing theory and customer time management in deposit money banks in Nigeria. Applications of queueing theory in modeling parking lots processes are r eviewed and categorized. The aim of this research Application of the theory of queue as the development of mathematical models to study and analyze waiting lines with the hope of reducing this social phenomenon in our banking systems would go a long way in improving their services. This study examine the queuing system at Guarantee Trust Bank (GTB), putting into consideration the waiting time spend by Customers, Service time spend by a Customer and the average cost a The study focuses on the role of queuing theory in the banking sectors thus far from pedigree of queuing theory till date. Queuing theory is the mathematical study of waiting lines; this can also be applicable queues in the banking system. In this study, the queuing characteristics at XYZ bank was analyzed using a Multi-server queuing Model. The sources of data were primary and were collected from Zenith Bank Plc, Abakaliki Branch at the withdrawal section of the banking hall for four days in a period of one month interval. The banking system is characterized as a multiple queue, multiple servers system based on queuing theory. Jul 4, 2020 · This paper examines the application of queuing theory on banks efficient service delivery with reference to First Bank, Ayobo Branch, Ayobo, Lagos State, Nigeria. This research seeks to determine the average time customers spend on the queue and the actual time of service delivery, as well as examining the impact of idle time and the cost associated with it Jan 1, 2019 · Queues are commonly sighted in almost every organization where services rendered, especially banks. to 5:00 p. Therefore, queuing theory which is the mathematical study of waiting lines is suitable to be Jun 2, 2015 · Focusing only on the main queue we collect data and do an empirical analysis of the model in use. Queuing analysis and queuing theory will be investigated and applied to optimize the waiting time and to improve customer This study is to ascertain the contributions and applications of queuing theory in the field of Banking queue management problems. This brought about queue (waiting line) and this is because customers waiting in line to receive service by using the ATM are inevitable and hence queue control became an issue This paper applies queuing theory to determine the average time customers spend on queue and actual time of Sep 19, 2017 · Queueing theory is the mathematical study of waiting lines. When the demand is greater than the capacity offered Abstract Read online Bearing in mind the intense competition in the current economy and the increasing necessity of having more customers and keeping them loyal, this paper aims to apply the well known Queuing Theory in a bank agency to identify improvement opportunities in customer waiting time, from the assumption that the analyzed lines follow the Poisson’s distribution. The applications of queuing theory are extensive and include traffic flow (vehicles, aircraft, people, communications), scheduling (patients in hospitals, jobs on machines, programs on computers), and facility design (banks, post offices, supermarkets). This brought about queue (waiting line) and this is because customers waiting in line to receive service by using the ATM are inevitable and hence queue control became an issue This paper applies queuing theory to determine the average time customers spend on queue and actual time of The study recommends the need to provide an effective and efficient application of queuing theory which can be of particular benefit in banks with high-volume out-customer workloads and/or those that provide multiple points of service. A single server system (M/M/1) queuing model was used to estimate the average waiting time, system intensity, service time, and optimal number of Oct 17, 2023 · Queuing theory is a branch of mathematics that analyzes the formation and functioning of lines, examining various components such as arrival processes, service processes, the number of servers, and more. This mathematical study is very relevant in operations research since its appropriate application helps in eliminating operational bottlenecks and service failures. By analyzing both classic Queuing theory applies not only in day to day life but also in sequence of computer programming, networks, medical field, banking sectors etc. This article will give the reader a general background into queuing theory, its associated performance, and it relationship to customer satisfaction in banking sector. The time of customer queuing is reduced. Apr 21, 2020 · The application of queuing theory in optimization techniques is to be shown in this paper. Dec 1, 2015 · Ugwa, et al. Its applications are pivotal in analyzing and optimiz- ing systems where the timing of customer arrivals and service is of utmost im- portance, such as in banks, hospitals, airports, and call centers. II. In other to achieve this, the basic characteristics of the case ATM as a queuing system were The interpersonal skills of the medical personnel, availability of medicine, hospital infrastructure and medical information plays an important role in managing OPD and create a positive influence on patient satisfaction (Natarajan, 2006). It can be replicated in an organization with limited resources facing the challenge of Jul 1, 2017 · Furthermore, we present some performance measure equations of some queueing models together with necessary components used in the queueing theory. A Study of Zenith Bank PLC in Enugu Metropolis. Components that are active in the working of this theory are serving time, waiting time and duration. The results of the analysis showed using a six-teller system was better than a five in terms of average waiting time. Those needing service are called customers, and those giving service are called servers. Explore its practical applications in diverse industries such as logistics, healthcare, and customer service, and learn how to harness this science to reduce wait times and increase customer satisfaction. Data on customer arrival times, wait times, service times, and departure times was collected during peak hours Abstract This study applies queuing theory approach to improve service quality of banking systems in Laguna, Philippines. The goal is to provide sufficient information to an analyzer who is interested in using queueing theory to model an effective queue management process. It also explains how to extract meaningful data from a given queuing system, such as average waiting periods. Queuing theory has become one of the most important, valuable and arguable one of the most universally used tool by an operational researcher. 5Designed questionnaires from Jun 24, 2019 · Automated teller machine (ATM) is one of the several electronic banking channels used in the banking industry. No customer likes a waiting situation Mar 13, 2024 · Queuing theory is a mathematical study of waiting lines, or queues, which aims to predict queue lengths and waiting times, helping businesses and services enhance efficiency and customer satisfaction. This field of study helps in understanding and modelling how queues form, how long they last, and how they can be managed effectively. Some examples where queuing theory is applied include telecommunications, traffic control, and manufacturing layout. Jul 8, 2022 · PDF | On Jul 8, 2022, S A Akande and others published Application of Multi-server Queue Model (m/m/c) for Waiting Lines Management in Banking System | Find, read and cite all the research you need Oct 17, 2023 · Queuing theory is a branch of mathematics that analyzes the formation and functioning of lines, examining various components such as arrival processes, service processes, the number of servers, and more. m. The research aims to demonstrate the significance of queuing theory in The applications of queuing theory extend well beyond waiting in line at a bank. Different queueing strategies will be implemented using Lines of waiting customers are always very long in most of banks. Feb 18, 2025 · Queuing Theory, as the name suggests, is a study of long waiting lines done to predict queue lengths and waiting time. Single Queue System: Here, each customer is served in turn and the format of the queue deters pushing in. Queuing theory is the mathematical study of waiting lines and waiting time. The Application of Queuing Models to Customers Management in the Banking System (A Case Study of United Bank for Africa, Okpara Avenue Branch Enugu): An unpublished undergraduate project, Caritas University, Enugu state, Nigeria. ABSTRACT Queuing theory, the mathematical study of waiting lines, extends far beyond theoretical constructs and finds vital applications across diverse real-world scenarios. Abstract Queues are commonly sighted in almost every organization where services rendered, especially banks. May 30, 2018 · The purpose of this paper is to investigate waiting times at banking firms to design a system to optimise the overall banking experience. Queuing theory is a mathematical field concerned with the dynamics of waiting lines, or queues. Hence queuing theory which is the mathematical study of waiting lines or queue is suitable to be applied in the banking sector since it is associated with queue and waiting line where customers who cannot be served immediately have to queue (wait) for Abstract Queuing theory is the formal study of waiting in line and is an entire discipline in operations management. Mpeta(&) and Otsile R. T 1, 2, Department of Mathematical and Physical Sciences, Afe Babalola University, Ado Ekiti, Ekiti State. In my previous articles, I’ve already discussed the basic intuition behind this concept with beginner and intermediate level case studies. This review proposes a system of classification of queues in the Banking sectors. Data collection was conducted via direct observation from 10:00 a. Jul 8, 2022 · PDF | On Jul 8, 2022, S A Akande and others published Application of Multi-server Queue Model (m/m/c) for Waiting Lines Management in Banking System | Find, read and cite all the research you need Queuing Theory – Meaning: Queueing theory is a mathematical theory that models waiting lines, or queues. This paper explores the "art" of queuing by examining how queuing models inform and optimize systems in sectors such as telecommunications, healthcare, transportation, retail, and cloud computing. Abstract—Queues are common sights in fast food joints and other service based outlets these days. The main focus is to be given to study the different queuing models on the banks systems in order to provide service to the customers and find the waiting times. E, 2Babalola, B. Abstract This study applies queuing theory to assess the utility function of the ATM service delivery. The queuing Mar 18, 2025 · Introduction Queueing theory is the mathematical study of waiting lines, or queues. This article explores the key concepts of queuing theory, its This document provides an overview of queuing theory, which is used to model waiting lines. It discusses key concepts like arrival processes, service systems, queuing models and their characteristics. This brought about queue (waiting line) and this is because customers waiting in line to receive service by using the ATM are inevitable and hence queue control became an issue This paper applies queuing theory to determine the average time customers spend on queue and actual time of Queuing Theory optimizes customer service efficiency in banking by analyzing waiting times and service processes. Queuing theory has been fairly a successful tool in the performance analysis of waiting lines. Using queuing theory principles and formulas the study showed that on average 22 customers arrive every hour and the service rate is 23. Apr 27, 2022 · The Queuing Theory focuses on understanding how lines, or queues, work and how to increase their efficiency. Common applications of queuing theory include determining the number of servers needed at facilities like banks, restaurants, and hospitals to Queuing theory is mathematical study of waiting in the line [queue]. The performance measures of different queuing systems were evaluated and analyzed. May 27, 2024 · What Is Queuing Theory? Queuing theory is a branch of mathematics used to describe, analyze and predict the length of the queues and waiting time in the system. Chukwudi, Joseph. Conclusion Using queuing theory, the bottleneck of the systems can be identified. Abstract. It uses the knowledge of probability theory to calculate the different stages of the process. By employing queuing theory, system designers can craft service setups that are more 4 days ago · Coal is a non-renewable resource that has gained global prominence. This article aims to provide a comprehensive exami- nation of the core principles of queuing theory and explore its applications in various industries such as transportation, manufacturing, and telecommunica- tions. za Abstract. Abstract: Automated teller machine (ATM) is one of the several electronic banking channels used in the banking industry. The Automated teller machine (ATM) is one of the several electronic banking channels used in the banking industry. The study employs a Multi-server queuing model (M/M/S) for XYZ bank's customer service evaluation. The sources of data were primary and were collected from Zenith Bank Plc, Abakaliki Branch at the withdrawal section of the Jan 1, 2014 · Unmanaged queues are detrimental to the gainful operation of service systems and results in a lot of other managerial problems. In this paper, an optimized model is proposed to improve the bank queuing system based on queuing theory. One of the expected gains from studying queuing Queues are common scenario faced in the modern day Banks and oth-er financial Institutions. Selaotswe North West University, Mmabatho, South Africa kolentino. Traditionally applied in telecommunications and manufacturing, advanced queueing models are now influencing diverse sectors. Download Table | The queuing data for the third bank.