Azure mfa office phone greyed out I see that you would like to change the default MFA method for a single user. Review the primary documentation on Customize language. That MFA blade (your image) isn't entirely supported by Azure AD B2C. We have created a Conditional Access Policy for this (Grant: Require multifactor authentication), but this does not provide the desired tightening of MFA authentication. When clicking the Office number option it wants a country code specified, but because we use AD Sync to sync details from AD to O365 the boxes are greyed out. Aug 13, 2025 · And another control for Office phone enables an office phone only for voice call. Users who are enabled for MFA push notifications in the legacy MFA policy also see number match if the legacy MFA policy enabled Notification through mobile app. In the Entra admin center, I have the following authentication methods available: However, I am not able t So, extrapolating that out - if the user does not have an office phone number listed in the user details of ad/azure, then the admin would have to input it first, as it is not a user editable field. When you're ready to manage all authentication methods collectively in the Authentication methods policy, you finish the Mar 4, 2025 · Combined registration is rolled out to all customers in Azure and Azure for US Government. We have been using SMS based MFA for some time now. I've tested the method and it works for both MFA and SSPR. Not all of the features are available in every version of Azure Multi-Factor Authentication. you should remove those and it will re-prompt them. I do NOT have security defaults… Feb 17, 2025 · My azure global admin account is locked out due to MFA activation required. it resides in another organization's Entra ID tenant, you are subject to any Conditional Access policies they may have. If I go to Protection/Security Center/Multifactor Authentication it appears to require me to get a free premium trial to use this feature. 配置 Microsoft Entra 多重身份验证设置 在启动并运行 Azure 多重身份验证后，可以参考本文进行管理。 本文涵盖了各种主题，可帮助你充分利用 Azure 多重身份验证。 并非所有 Azure 多重身份验证版本都提供全部功能。 Jun 6, 2025 · The link will jump you out to a "multi-factor authentication" page. Jun 21, 2024 · All our users have Business Standard Plan, MFA enabled - methods only show email, Phone Number + Temporary Access - Fido2 is what we want to use and it is enabled for all Users in Entra panel - just does not show as an available authentication method for… Aug 16, 2019 · There are a number of general recommendations that SMS (text messages) as an MFA method is not a good idea (mainly to do with the ease of porting or moving devices the number is associated with). Old situation, before Aug 1, 2023 · I am unable to modify the MFA registration policy. Can't see list of users/groups to add permissions in IAM in Azure portal - Azure With office phone call verification during SSPR or Azure AD Multi-Factor Authentication, an automated voice call is made to the phone number registered by the user. How can I enable Call to phone option in MFA? Are you global admin? Are you attempting to enable for you as a user, or for a user in your org. If you select Yes, Entra ID will be greyed out on the next page, because that feature doesn't support Entra ID yet. A solution is provided. For example, you don’t want a spray attack carried out, and the attacker registers for MFA or SSPR. Our issue with this is that SIMs are relatively easy to virtually duplicate and weaken MFA as a security Jan 8, 2025 · I'm dealing with an issue after migrating to the new MFA and SSPR combined policy, something we need to complete before October 2025. I can't see these changes in the Activity Log either because I think they are being performed under the Access to Azure Active Directory Feb 12, 2024 · Hi, all. Now, go back to ADUC and move the user back to the correct OU, sync your DC's (if more than one) and run another delta sync on the AD Connect Server. Aug 19, 2020 · Hello When I try to log on to the MS Azure portal I get prompted to enter a code (MFA). We are on Business Basic and are able to use voice MFA. I will try to track that to figure out what is triggering MFA. To see other options available to you, select Other options. but it's all greyed out and we cant change anything (global admin permissions) Nov 29, 2023 · Hi @Andre Brouwer , if the "Save" button is greyed out when you try to disable Security Defaults in Azure AD, it's likely because there are some required settings that have not been configured yet. But , we noticed that "Require re-register MFA " is greyed out for only these 2 users in Authentication methods. This is not a big enterprise. To disable Security Defaults, you need to configure the following settings: All users must have a Dec 7, 2022 · Released to Azure AD in December 2022 there is now a process for migrating from the legacy MFA methods and Self-Service Password Reset (SSPR) authentication methods to the unified Authentication Methods policies in Azure AD. We would like to move to the Microsoft Authenticator App for MFA. Did you enable voice MFA in Azure AD Authentication methods? I created a group and populated it with the handful of users that require voice. In some scenarios, there could be a period between the initiation of access revocation and when access is effectively What roles do the "greyed out" users hold? You probably don't want help desk resetting mfa for global admins and other highly privileged roles. Is there a way for a 365 admin to reset the account in such a scenario? Will doing a password reset also allow them to reset the 2FA? Jan 14, 2022 · Currently, "Require re-register MFA" can only be set in the Azure Portal, or via PowerShell using: Set-MsolUser -UserPrincipalName username 是的，在某些通常涉及短时间内重复身份验证请求的情况下，Microsoft Entra 多重身份验证将限制用户尝试登录的次数，以保护电信网络、缓解 MFA 疲劳式攻击并保护自己的系统，从而保护所有客户的利益。 尽管我们没有共享特定的限制，但它们将基于合理的使用情况。 Jul 28, 2020 · MFA for Risky Sign-ins: Azure AD Identity Protection > Sign Risk Policy > Control > Require multi-factor authentication. We are going to force a group of users to re-register their MFA and push them to use MS Authenticator. Some differences between "Authenticaton administrator" And "privileged Authenticaton administrator" roles Note the "some users" vs "all users" for "manage per user mfa" in the following doc Hi All, I don't understand what's going on. This could be why the save button is greyed out. You should always be looking at MFA with an app (Microsoft Authenticator or other) or hardware device. As an Dec 1, 2023 · One of my users got lock out because his phone got hard reset, now with his microsoft authenticator it also wipe his account. We have a system that is using user credentials that cannot be updated by that time. Thanks in advance, Dec 14, 2023 · The legacy MFA and SSPR verification options have been disabled. Youll be auto redirected in 1 second. Thanks for the tip though, others will find it useful. Jan 14, 2023 · Recently, while working on an office 365 hardening project, I came across an issue that was causing problems for many users in verifying the 2nd factor authentication (Azure MFA). Depending on the complexity of the environment, administrators can take several steps to ensure access is revoked. Feb 6, 2018 · When utilising MFA in O365, you can specify which phone number you want Microsoft to phone you on. For testing, I enabled MFA for only one user like below: Go to Azure Portal -> Users -> Click on Per-user MFA Now, I enabled registration campaign in the Azure portal like below: Go to Azure Portal -> Security -> Authentication methods Mar 21, 2021 · Have tried a few different things and have had no luck resetting the MFA on a user. Nice. How can I get the user… Jun 6, 2025 · Self-service password reset MFA Authentication methods If you disable app notifications in SSPR but enable it in MFA policy, that option appears in combined registration. May 21, 2025 · For many IT administrators and security-conscious business leaders, the push towards robust multifactor authentication (MFA) in Microsoft 365 environments is both reassuring and occasionally frustrating. Oct 16, 2023 · Hey, we would like to disable MFA registration for our users but the option is grayed out. Reviewing the MS documentation, Authentication Administrator Role should be all that is Oct 1, 2025 · Learn how to disable MFA in Office 365 for single or all users with step-by-step instructions to simplify user login without compromising. Is quantile regression a maximum likelihood method? Feb 3, 2022 · On the authentication methods I have 1 method required to reset, the "Mobile app notification" is greyed out (I assume because only 1 selected) + "Mobile app code" (in case they use another app + email. May 3, 2022 · All Azure AD users can only login with MFA through A) Authenticator App and/or B) Yubikeys Problem: When registering a device to for MFA, azure asks for a phone number and without it you cannot progress in registering the device for MFA. The option to do so in Identity -> Devices -> All Devices - > Device Settings is grayed out. This is kind of puzzling, since we don’t have a Premium subscription, so MFA shouldn’t be possible at all. Aug 22, 2021 · Hello, I have an issue with MFA within my tenant. When I try to log in without a password, I don't receive a push notification. Mar 4, 2025 · Important This conceptual article explains to an administrator how self-service password reset works. Afterwards he can go to the MFA set-up page and add the authentication app. Maybe that was it? Oct 24, 2019 · Using Office 365. Scenarios that could require an administrator to revoke all access for a user include compromised accounts, employee termination, and other insider threats. Our admins have enabled MFA auth in Azure AD but I suspect this is not the correct way to do this. In the new tab, right under multi-factor authentication click on service setting. My team enable Authentication Administrator Role & Privileged Admin Role in PIM, close browser, load into Entra and they are still not able to edit Authentication methods for our Users. The contact information section is no longer greyed out and the email address can successfully be edited. Remove the old phone and add the new one. D. While you specifically specify authentication methods for users and groups in the Authentication methods policy, you can continue to employ tenant-wide MFA and SSPR policies. The portal control that allows you to switch from legacy to combined registration experience is removed after your tenant migrates to the combined registration. Here are a few things you can check: Make sure that all the required settings have been configured. Nov 11, 2022 · I have the following roles added to my account Authentication Administrator and Privileged Authentication, however when I go to a user to enable MFA, the "enable multi-factor Auth" button is greyed out. If the Default sign-in method (Preview) is greyed out, the user has no default MFA or only one sign-in method. com). Here are the steps to reset MFA registration for a user in Azure: NOTE: to reset a user’s MFA Aug 31, 2023 · Many of my customers have been using Entra ID (Azure Active Directory) MFA for ages. I find that when I click "Revoke MFA sessions" I always have to then click "Require a user to re-register for MFA" before the user is able to setup their MFA again. Right now my strategy is to do so as below: 1. Feb 12, 2024 · Hi, all. Oct 15, 2024 · We are trying to replace the need to have a phone number (cellphone or office phone or authenticator app) for many of our users that refuse to use a personal Oct 12, 2023 · I cannot figure out how to enable MFA in the Entra Admin Center. Jul 16, 2020 · This article discusses what to do when you encounter problems related to phone numbers in Microsoft Entra ID (Azure Active Directory) and the Microsoft 365 admin center. I have tried calling support numbers from various sources but am never able to speak to anyone and end up being hung up on by your automated responses or redirected to MS support… Sep 10, 2023 · Helo @SITE ADMIN Thank you for reaching out. When this happens, they are locked out of any resource that requires MFA. Oct 28, 2024 · Describes how to troubleshoot common issues that occur when you use the Windows Multi-Factor Authentication for Office 365 or Azure. 1 Spice up Topic Replies Views Activity How to re-setup a users MFA when using Security Defaults Software & Applications general-saas-cloud-computing , microsoft-azure , question 2 139 April 20, 2023 Office 365 MFA - Disable or change a users phone number Software & Applications general-saas-cloud I’m in the Azure Active Directory Admin Center under Authentication methods, and my “Require re-register multifactor authentication” is grayed out. I thought excluding myself from the 'Voice call' and 'SMS' option in the authentication method policies would have removed the 'Office phone' sign-in method. Jul 28, 2023 · I have users that are being FORCED to setup the MS Authenticator app to sign into cloud apps in a browser. I setup This FAQ answers common questions about Microsoft Entra multifactor authentication and using the multifactor authentication service. Aug 6, 2024 · Learn how to enable Microsoft 365 MFA for a single user or all users with PowerShell for extra protection in your Microsoft 365 organization. com > Azure Active Directory > security > MFA > additional cloud based MFA > add your trusted IPs, check the box 'skip multi factor authentication for requests from federated users on my intranet'. It covers various topics that help you to get the most out of Azure Multi-Factor Authentication. However, during the login process, users are still being presented with additional method options, including: • Email (Receive a code to reset password) • Hardware token (Sign in with a code from a hardware token) • Phone (Call or text) • Microsoft Authenticator We want to remove at minimum the Oct 3, 2024 · It is possible that the button to postpone the MFA enforcement is greyed out due to technical issues or changes in the system. May 23, 2024 · After you configure Azure AD MFA and SSPR, you might want to look at how to secure both registrations. Select your avatar in the top right, then select View account. That didn’t Office 365 MFA via office phone New tenant set up and all of a sudden office phone is greyed out as an option. Ideally, the App is the primary method and email secondary. Sep 13, 2022 · MFA "Require re-register multi-factor authenticator" is greyed out even though PIM role of Auth Admin is active Jun 19, 2023 · Look up their account in Azure and select their Authentication methods. The problem for many of the early adopters is that many users enrolled to use SMS as the default method. Nowadays Microsoft even recommends to not set any password expiration policies because passwords which expire make users select predictable passwords, composed of sequential words and numbers Oct 15, 2024 · We are trying to replace the need to have a phone number (cellphone or office phone or authenticator app) for many of our users that refuse to use a personal Oct 12, 2023 · I cannot figure out how to enable MFA in the Entra Admin Center. But the default in Azure AD is to include SMS as an option – so if we turn off text messaging . ) In O365 Admin Portal, sign out of all sessions. The explanation there doesn't apply to my case. You can request end user to follow the steps listed below: To change your default security info method Sign into the Microsoft 365 portal (office. Azure AD B2C does support connecting to third-party Oct 29, 2024 · I’m setting up Multi-Factor Authentication (MFA) for all users in Microsoft 365 through Azure Active Directory, aiming for a smooth rollout. Go to: Portal. Mar 21, 2023 · Our users have had the option to use an office phone with extension to verify MFA for quite some time. Earlier this week, Microsoft forced me to enable Security Defaults for our tenant. Nov 23, 2022 · In the Azure AD admin centre I can add MFA authentication methods … but can’t see how to delete one if it is the default. Activating the Global Admin role resolves the issue. To manage the legacy MFA policy, Browse to Entra ID > Multifactor authentication > Getting started > Configure > Additional cloud-based multifactor authentication settings. Even in the +1 4251234567X12345 format, extensions are removed before the call is placed. The Mobile phone option in this policy allows either voice calls or text message to be Apr 5, 2023 · I used Ode2joy’s method and that worked. I do NOT have security defaults… Depending on what you are allowed to in the AAD you try to tweak your MFA in, you may actually not have access to those intermediate addresses and getting blocked, but it may turn out, that the actual MFA setup page is available to you and you only need to know its address. Does anyone know Jun 5, 2020 · Users occasionally lose access to their Multifactor Authentication (MFA) source, possibly by purchasing a new phone or changing phone numbers. Now, though, we want to enable the office phone option. Conditional Access Policy Security Defaults If you couldn't to identify what is triggering MFA, please share the correlation ID. All of our users use SMS, and that’s what we encourage, since not all of our users have smart phones that can run the Authenticator app, but they can all receive SMS messages. This even works without any conditional access policies enabled. Apr 4, 2023 · I tried to reproduce the same in my environment and got the results like below: Note that: To setup registration campaign, the users must have MFA enabled. Any ideas on how to remove the 'Office phone' sign in method? To create the policy go to the Azure portal and navigate to Azure Active Directory, then choose Conditional Access. Aug 18, 2024 · I have a very small Azure subscription with only two users. Due to this, user don’t login with their password all the time. When I login with incognito window I get the same option but I am able to check mark Dec 22, 2022 · We just started to hand out new devices to our organization. Removing both the phone number and the cell phone from MFA devices fixed the account’s MFA issues. If your IT team hasn't enabled the ability to reset your own password, reach out to your helpdesk for additional assistance. Jun 2, 2025 · We have DUO configured and enforced as an MFA provider via an external authentication setup. Jan 6, 2023 · For now policy settings can be moved at your own pace but the procedure is completely reversible. Microsoft Entra > Protection > Identity Protection > Registration Policies for MFA : This are roles of my user : What else can I do ? Aug 13, 2025 · Learn about how to centrally manage multifactor authentication and self-service password reset (SSPR) settings in the Authentication methods policy. When devices are started up, and… Oct 26, 2025 · With office phone call verification during SSPR or Microsoft Entra multifactor authentication, an automated voice call is made to the phone number registered by the user. azure. Jan 30, 2025 · Hi, I'm setting up passwordless login using only MFA. Apr 17, 2020 · When I visit Azure Active Directory -> Users -> Multi-Factor Authentication, our initial accounts show "Multi-Factor Auth Status" as "Disabled", but we are seeing MFA prompts. For Apr 6, 2022 · Choose the user and click restore. Require re-register MFA deactivates the user's hardware OATH tokens and deletes the following authentication methods from this user: phone numbers, Microsoft Authenticator apps and software OATH tokens. They did not have text setup. In these cases, they need to re-register for MFA with their new source. I can’t see an obvious way of changing the default?? (I am using the ‘new’ experience). It lets me create a policy, but the Conditions option and Session option is greyed out and won't let me open them so I can't actually do anything with the policy itself. Today I started receiving reports from users that they weren't getting calls when using office phone for their additional authentication. There seams to be no way for users to backup up 2FA in work/school 365. . I need guidance on both enabling MFA across the organization and the best way to configure it to avoid… Manage your sign-in activity and security information for Microsoft accounts with My Sign-Ins. When devices are started up, and… Oct 7, 2024 · Microsoft is set to enforce Multi-Factor Authentication (MFA) on admin accounts accessing the Microsoft Entra Admin Center, Azure portal and Microsoft Intune Admin Center starting October 15, 2024. Dec 2, 2024 · Hello, I am stuck and dont know how to reset my login. However, after registering the phone, the icon changes to an exclamation mark. MS support couldn’t figure it out. Test and validate the changes for each method. There is an option in azure mfa that allows users to choose, but from a list that an admin has created. I had the same issue with a user who had an old iPhone with Microsoft Authenticator and a phone number. Mar 27, 2018 · How to Get Azure Multi-Factor Authentication Azure Active Directory is included in Office 365 Azure Active Directory Premium plans and in Enterprise Mobility and Security plans. This is Microsoft's example screen and next to it is what my users are seeing. And, Ensure you have the appropriate administrative permissions to modify authentication methods. Aug 6, 2025 · Ready to make the move to Azure AD SSO? Azure AD’s cloud authentication staged rollout might be the answer. I realize you have already moved to "Migration Complete", but check it out anyway. It reads " Enrollment with Microsoft Intune or Mobile Device Management for Office 365 requires Device Registration. For consistency, I would recommend disabling the verification methods under the legacy MFA portal and only using the ones in the modern Azure AD Authentication Methods portal. Users see number matching regardless of whether they're enabled for Authenticator in the Authentication methods policy. I cant text the passcode or email it so I am stuck here and not sure how to continue? It's been like this for a while now, thought it was an intermittent bug but it's still not fixed. I can open and change settings under Authentication Methods policies but any time I save them it errors with "The policy did not save successfully. The problem is that when I go to the MS Authenticator app I can see an entry for my work but it’s greyed out and doesn’t react to any taps, and I can’t delete or edit it from the three dots Go to "Microsoft Entra admin center" => "Users" => "All Users" and locate the users with "Identities" as "Phone" For those users, click on the user, click on "Authentication methods" and delete the "Phone number" Ask the user to authenticate again in an Incognito session and when requested, enroll again the phone number as an MFA method. Everything looks right in the MFA service settings as far as the 'remember multi-factor . ms/sspr. Right now, when a user registers fopr MFA he has to type his phone number and will get a call from Microsoft. I find it confusing that something shows "disabled" that is really turned on somehow??? Is there more than one type of MFA? We just received a trial for G1 as part of building a use case for moving to Office 365. Aug 22, 2022 · This is a list of all supported languages for multi-factor authentication (MFA) notifications. You will then see authentication methods available, make sure that the method you want is checked. The option is greyed out. Until today ,if user want to reconfigure their MFA for several reasons ,service desk or user will reach out to Global admin… Mar 4, 2025 · Authentication phone supports text messages and phone calls, office phone supports calls to numbers that have an extension, and mobile app supports using a mobile app to receive notifications for authentication or to generate authentication codes. ) In Azure AD user account, select require re-register multifactor authentication and revoke multifactor authentication sessions. How do I continue to delay it? Oct 14, 2021 · Can't change office phone number when setting up Azure Multi-Factor Authentication - Microsoft 365 Describes a scenario that prevents users from changing their office phone number when they set up Azure Multi-Factor Authentication. tried just enabling one user the old way with only app and sms options available. I'm trying to create a Conditional Access policy for our users so that, if they're trying to sign in whilst on site, they won't be prompted for MFA (or vice-versa). Now I'm… Apr 8, 2019 · Looking to user Powershell to unblock a user within Azure MFA if they get blocked. Jan 19, 2021 · Can't change office phone number when setting up Azure Multi-Factor Authentication - Microsoft 365 Describes a scenario that prevents users from changing their office phone number when they set up Azure Multi-Factor Authentication. Azure MFA Conditional Access policy from another tenant When you access a resource owned by another organization, i. As of right now, you can do this either with Global Admin permissions, Authentication Admin permissions (only works on non-admin users), or Privileged Authentication Administrator (can manage Sep 12, 2022 · Can't change office phone number when setting up Azure Multi-Factor Authentication - Microsoft 365 Describes a scenario that prevents users from changing their office phone number when they set up Azure Multi-Factor Authentication. Jun 25, 2019 · There are many users voice requests and also questions in different forums ,asking for ‘How to reset MFA’ ‘how to delete permissions for managing MFA’ ‘allow service desk to reset MFA ’ . The Authentication methods policy has controls for SMS and Voice calls, matching the legacy MFA policy. What if a user losses their device with the authentication app on it. Note that in the Universal Prompt you will always be initially prompted with your last-used authentication method (which may not have been Duo push). May 3, 2023 · Hi there,starting today a couple of users reported that, seemingly out of the blue, they're being asked to configure a second method for their MFA setup. What else could be missing? Thank you! Dec 22, 2022 · We just started to hand out new devices to our organization. Does anyone else out there experience this? Jan 27, 2021 · For some reason if you still see your account being greyed out, and removing the app does not help you, you can delete the account from your phone's account settings. If your firm has neither of these, you can purchase MFA licenses. We dont user Azure AD MFA, and use a different service for MFA. This change will allow you to manage all your There may be times when you need to temporarily disable MFA. You can also open it up for everyone. Jun 12, 2025 · This tutorial explains how to reset multifactor authentication options for a Microsoft Entra ID (AKA Azure AD) user. However when I add the role to my test user those options are greyed out. Do they need a P2 license? Oct 6, 2020 · 2 users are getting mfa loop in ios outlook every one hour . KB FAQ: A Duo Security Knowledge Base ArticleDuring an authentication to a Duo-protected application, you may notice that the option to use Duo Push is not available. Jan 26, 2021 · On modern workplaces we use authentication techniques provided by Windows Hello for Business, like biometric and PIN. They see as the "Default sign-in method:" as "Phone text". If you're having problems verification codes on a personal Microsoft account, see Troubleshooting verification code issues. To manage authentication methods for self-service password reset (SSPR), browse to Entra ID > Password reset > Authentication methods. We would like to show you a description here but the site won’t allow us. I can Enable, Enforce, and Disable via Powershell but I am not finding Feb 12, 2025 · When provisioning, one of the host pool options on the Basics page is Create Session Host Configuration. Sep 30, 2024 · (Configured under Per-user multifactor authentication) When users access azure portal from home they are prompted for user id, password and MFA this is working as expected, at the office everyone is getting MFA prompt despite having our WAN IP configured as an exclusion. The Not now button is missing. MFA Server - Greyed out - Unable to access, If this answer was helpful, click Mark as Answer or Up-Vote. Oct 29, 2020 · Good Morning, We are working on turning on MFA and want our Service Desk to manage this to an extent. The support team can help troubleshoot the problem and provide guidance on how to proceed. e. If you're an end user already registered for self-service password reset and need to get back into your account, go to https://aka. According to this doc the role “Authentication Administrator” should grant the Service Desk to Require Re-Register and Revoke MFA. Mar 14, 2023 · Note this step: After you update the Authentication methods policy, go through the legacy MFA, and SSPR policies and remove each authentication method one-by-one. I also added a User Admin role as well, but still nothing. I have tenants on Azure AD free and P1 licenses and i can’t modify any of them. Only another admin account can re-register for me, can I bypass that? May 19, 2023 · We’ve been using Microsoft’s MFA for the past year and a half with no issues (after the initial roll-out at least). For Azure AD Multi-Factor Authentication or SSPR, users can choose to receive a text message with a verification code to enter in the sign-in interface, or receive a phone call. I want to prevent users from registering their personal devices in Entra. Go to your legacy MFA policies, they are probably Depending on what you are allowed to in the AAD you try to tweak your MFA in, you may actually not have access to those intermediate addresses and getting blocked, but it may turn out, that the actual MFA setup page is available to you and you only need to know its address. This migration window is open until September 2025 (originally January 2024) when the legacy methods will be disabled. Sometimes, nothing appears at all. Jun 26, 2024 · Putting a number in and then attempting MFA registration straight away gives the user 'Office Phone' as a configurable option. If they lose their phone they cant verify a text message and they don’t have the authentication app. There select a user or users and then click on Disable under "quick steps" if MFA is currently Enabled for them. Oct 14, 2021 · Describes a scenario that prevents users from changing their office phone number when they set up Azure Multi-Factor Authentication. The authenticator app is configured for a user, they can not set is as default. security defaults turned off. He cant login to portal. Resolves an issue in which you can't see list of users or groups when adding permissions in Access Control (IAM) in the Azure portal. Mar 5, 2024 · But unfortunately, the option is greyed out. But for some reason, when a user goes in to his / hers "security info" page. com > azure ad > security or MFA Not 100% sure on that path but I’m sure that’s where your problem is. Therefore, the user needs to add another Authentication method. You can secure Azure MFA registration and SSPR registration with Azure Conditional Access. ". For more information on obtaining Azure MFA, check out this article. Oct 25, 2024 · If users are actively using Email OTP as their multi-factor authentication (MFA) method, you might not be able to disable it directly without first updating or changing the MFA settings for those users. I may need to add phone because some people don't have smart phones. If Duo Push is not Jan 6, 2023 · For now policy settings can be moved at your own pace but the procedure is completely reversible. Hope this helps someone else in the future. It's broken down into questions about the service in general, billing models, user experiences, and troubleshooting. Portal. During the 2nd factor authentication process, users were presented with the following screen. Microsoft’s aggressive promotion of its own Authenticator app, often transforming it from a That legacy MFA stuff is going to go away soon (as is the separate configuration for SSPR). Another alternative is to set conditional access to allow his Azure joined or Hybrid joined device to be one of the factors so it doesn't prompt for MFA (assuming they are an on-site user). What else could be missing? Thank you! Hello, we have a customer requirement that a specific enterprise app should request MFA on every use, regardless of previously confirmed MFA authentication. The user is still being prompted to use the Authenticator app but they no long have the phone to access the request. It is recommended to contact Microsoft support for assistance with this issue. 5 days ago · How do I change my email or phone number in the MFA? I can't log in because its sending the code to a wrong email. In this video tutorial from Microsoft, you will receive an overview on Azure AD multi-factor authentication (MFA) from an admin Jul 13, 2025 · Learn how to enable per-user Microsoft Entra multifactor authentication by changing the user state Configure Microsoft Entra multifactor authentication settings This article helps you to manage Azure Multi-Factor Authentication now that you're up and running. … Oct 13, 2020 · MFA | "Don't ask again for 14 days" is grayed out In our tenant, we have set the remember device setting to be 14 days for MFA. Devices are controlled/configured through Intune. Once you add multiple sign-in methods to your account you will see the option something like below, If they have any MFA devices listed under their account in azure A. (We find we need to do this as the requirement to login and see Jan 29, 2021 · If you're requiring MFA via Conditional Access Policy, you can reset/require re-registration for a users MFA settings, via the Azure Portal or PowerShell. Aug 31, 2023 · Admins can change the default MFA method for Microsoft 365 users, effectively bolstering the security of users who rely on less secure MFA methods. com because he is asking for a code which is not existing on his newly hard reset phone. This article will guide you through the steps to either postpone this enforcement or immediately implement MFA for your admin accounts. I have one specific user when she gets to the multi-factor page to enter SMS code, the "Don't ask again for 14 days" is grayed out. It is grayed out. Aug 15, 2024 · Learn how MFA can protect your data and identity, and get ready for the upcoming MFA requirement for Azure. This is triggered by the ui_locales query parameter presented in the URL or browser preference configuration set by user. The account is showing as greyed out on my mobile so I dont get the notification. The user will now appear as an Azure only user. Sep 3, 2024 · Quickly reset the MFA methods of a user in Office 365 in Microsoft Entra or with this PowerShell script. For another example, if a user disables Office phone in SSPR, it's still displayed as an option if the user has the Phone/Office phone property set. On the Security info page, select Change next to the I'm implementing MFA for a O365 tenant, but can't seem to find where I set the default authentication method. However, when a user has the office phone and either Authenticator App or Email (which should meet the required number of methods for SSPR), it still prompts with the "More information required" screen when signing-in. Feb 15, 2025 · I need to delay multi factor authentication beyond the March 15, 2025 deadline. How do I access Azure if they need 2FA? Mar 2, 2023 · I looked a disabling it at Browse to Azure Active Directory > Security > Identity Protection > MFA registration policy. 2. Still works in old tenants anyone able to point me in the right direction? 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