Connectwise teams integration Feb 26, 2025 · Introduction This article explains how to set up a connection between Microsoft Teams and CScreenConnect Privileged Access™ in order to receive elevation requests in real time. Explore ConnectWise Certified Integrations Explore our full library of integrations certified by our ConnectWise Invent team. Apr 15, 2020 · Introduction On this page, we'll explain how to integrate ScreenConnect™ with Microsoft Outlook. Easily install our Teams app so your client portal is available inside Microsoft 365 — working alongside Teams features such as Chat, Teams, and Calls. Looking for a better way to manage MSP projects in ConnectWise PSA? Moovila Perfect Project is an AI-powered platform that natively integrates to automate timeline management, streamline scheduling, and provide real-time portfolio visibility—helping MSPs reduce delays, optimize resources, and improve service delivery. From juggling multiple clients to managing competing deadlines, accurate time tracking is key to driving project profitability. Search our resource center for the latest MSP ebooks, white papers, infographics, webinars and more. After January 31, 2025, the Microsoft Teams integration for ScreenConnect and ScreenConnect Privileged Access might no longer function unless the Teams webhooks are updated. With robust security features and universal compatibility, ScreenConnect simplifies complex IT challenges, enabling your team to focus on strategic initiatives and drive business success without interruption. May 9, 2025 · Did you know we have a Microsoft Teams integration for ScreenConnect and ScreenConnect Privileged Access? Well we just released an update to make it even more powerful. Mar 30, 2020 · See how ConnectWise Manage and ConnectWise Sell are used to keep MSPs remote sales teams working efficiently. Join the Invent Program The ConnectWise Invent Program is our official integration collaboration program designed to provide third-party vendors who have a desire to partner with ConnectWise through integration. Every search I find is for CW to Teams Chat and Channel, but nothing about being able to click on the little phone icon in CW and have it place a Teams call. Feb 9, 2025 · Overview The Accounting Interface in ConnectWise PSA ® is used to set up the information that will carry over to your accounting package. I would like it to be cost effective, so if it is free - even better! Thank you. Streamline alert management and ticketing while maintaining complete IT visibility with ConnectWise RMM. Explore features, pricing, integrations, and top alternatives for IT teams and MSPs. Since this is a billing integration, and you won't be billing yourself, there's no need to create that relationship. “The explosive growth of artificial intelligence Jun 3, 2025 · About ConnectWise: ConnectWise is the world's leading software company dedicated to the success of IT solution providers (TSPs) through unmatched software, services, community, and marketplace of integrations. Discover powerful monitoring and alerting software with built-in intelligence to reduce false positives and alert noise by up to 80%. And that is just scratching the surface with one tool, their entire stack is useful. Jul 31, 2023 · Use SmileBack with Lifecycle Insights Microsoft Power Automate Integration SmileBack and ConnectWise PSA Integration Set up and manage your SmileBack integration with ConnectWise PSA™ (Manage). Apr 24, 2024 · The PSA and RMM integrations build upon the previously announced ConnectWise Managed Detection and Response (MDR) integration with Microsoft Defender for Business, which provides 24/7 support from an MSP-focused dedicated security operations center (SOC), automated threat detection, backed by a highly skilled team of security analysts. Home Best Practices Getting StartedGetting Started With Workload, ConnectWise Manage and Microsoft Teams integrations are easy. Ensure you have the necessary prerequisites before proceeding, including the security role and API keys for integration; proceed Create the Security Role Feb 26, 2025 · ConnectWise Integrations Last updated Feb 26, 2025 Table of contents No headers ScreenConnect Privileged Access ConnectWise Automate ConnectWise PSA ConnectWise SIEM Integration ConnectWise SmileBack ConnectWise View Tech Roll Call Integrations Aug 16, 2024 · A comprehensive guide to building a ConnectWise Manage API integration including code examples ConnectWise Reports and Dashboards (formerly BrightGauge) provides business intelligence reporting &dashboards purpose built for MSPs. Looking for ConnectWise Manage and Microsoft Teams integration service? Using Onlizer you can connect ConnectWise Manage with Microsoft Teams, setup notifications about events or enable communication in chats, automate data sync, data analytics and BI tools. Do you like it? Dislike it? Any tips or suggestions prior? PSA smoothly integrates with other tools in the ConnectWise ecosystem, providing your sales team with direct access to invaluable service and billing insights right within the MSP CRM interface. Hello, this is a workflow I've created to pull all tickets in the New status for ConnectWise Manage through their REST API, and send notifications to users or groups inside of Microsoft Teams Want to automatically notify team members in Microsoft Teams about overdue ConnectWise opportunities? Watch this video to learn how to use an Adaptive Card t Integrate ConnectWise Manage and Microsoft Teams Events in a few minutes. Integrate ConnectWise Manage and Microsoft Teams in a few minutes. Pipedream's integration platform allows you to integrate Connectwise PSA and Microsoft Teams Admin remarkably fast. Now your team will always be notified of incoming tickets and they can prioritize the work. QuickBooks Online Connecting Connectwise with QuickBooks Online bridges the gap between IT service management and back-office operations. With ConnectWise PSA™, log every billable hour, monitor task progress, and gain full visibility into team performance—boosting effectiveness, improving efficiency, and maximizing productivity. Simplify your tech stack with unified applications on one platform ConnectWise solutions operate natively on the Asio platform, sharing data and workflows through one unified layer. This connection will allow tickets to be submitted to the PSA from Chat and connect Chat user Setup the Connectwise PSA API trigger to run a workflow which integrates with the Microsoft Teams Bot API. Build custom ClickUp integrations and apps using the public API for tailored automation and data synchronization. MConnect for Dynamics 365 Business Central's PSA Integration is certified via the ConnectWise Invent Program. The integration is automatically installed by the ScreenConnect plugin in ConnectWise Automate. It is a required field for creating an agreement in step 8 of the process below. Microsoft Teams Integration Preston Bishop Team Member 8 months ago updated 5 months ago Tracking release updates for Microsoft Teams Integration Customer Feedback from SmileBack is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Learn how to design, build, and automate anything for your work by integrating services like ClickUp and Google Forms to create visual Connect Connectwise Manage to Microsoft Teams using Magical. This integration enables you to build powerful automation workflows that connect ConnectWise Manage with other tools in your MSP tech stack. Register live or view on-demand! Get even more out of your N-able products and solutions with industry-leading integrations from our Technology Alliance Partners. So far I have come across the following options ( all paid). Get visibility into KPIs that matter most to IT service providers. If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise. Jun 20, 2022 · Discover how ConnectWise RMM and Microsoft 365 Business Premium integration streamlines endpoint management. ConnectWise APIs: Tools for Seamless integration ConnectWise offers a range of APIs to help you integrate various functionalities into your applications. Aug 7, 2024 · Note: ConnectWise PSA does not support email forwarding or aliases. Now you can create multiple Teams webhooks to better streamline notifications to relevant teams. Enabling the PSA to dial Microsoft Teams is easier than you think. tribu Overview We have developed the first ever Microsoft Teams integration & AI driven triage, a revolutionary software platform that centralizes all ticket interactions into one convenient location and automating the first ticket interaction. ConnectWise PSA™ Simplify service desk tasks with a seamless integration for creating elevation and admin login request tickets. The ConnectWise Manage to GlassHive integration streamlines sales and marketing efforts by syncing customer/prospect and opportunity data between both platforms. When you leverage the power of AI for The best providers create service magic with Thread by enabling their team with the right MSP tools, AI workflows, and insights at the right time. Powerful AI and machine learning capabilities dramatically speed up the time it takes to triage, work, and resolve tickets, improving customer satisfaction and experience. Nilear is your essential third-party integration tool, with over 15 years of expertise to elevate your CW experience. Dec 14, 2016 · Integrate ConnectWise and 8x8 automated inbound and outbound calls and speed up your sales, helpdesk, support, and customer service teams CloudRadial’s tight ConnectWise integration combined with CloudRadial’s ticketing features such as dynamic forms, customized question templates, routing, and checklists keep your support team using the same workflows but with more efficiency and improved customer experience. This will open a pop-up list containing all the available security events. Aug 14, 2025 · Overview The Microsoft Teams integration allows your organization to send notifications to customized endpoints during key events. Nov 9, 2023 · By streamlining ticket management, ConnectWise Sidekick enables technicians to work efficiently and effectively. We are able to much more efficiently get techs on tickets, and are able to have more responsive communication about issues. Please note: if you simply link the phone numbers in the screen to a Tel: URL, (possibliy with a second Dial Icon) the capability is already in Windows. As someone who builds automations with the CWM API constantly I know how finicky that API can be, but the team at Nilear knows it well. Tried to set up TAPI, but would not work. The app uses ConnectWise hours to monitor individual and team performance and provide insights into how much time is spent on various tasks, highlighting areas where efficiency can be improved. Learn more today. From handling alerts and managing authentication to backing up data and migrating emails, our APIs are designed to make your work easier. ConnectWise Manage provides a complete business management and process automation app for technology companies such as IT service companies, cloud service providers, software developers, professional services, security, managed service providers, and telecom. CloudRadial doesn’t stop at first-class ticketing. Integrates seamlessly with other ConnectWise products for faster resolutions and more insights without adding headcount. We have carefully collected all the available Triggers and Actions from different Workflow Automation Platforms so that you can evaluate the integration possibilities and make an informed decision on how to integrate ConnectWise Manage and Microsoft Teams. . Connectwise Manage Dialing with TAPI or ??? We want to use connectwise to call using MS Teams. This updates company territories and teams automatically, and redistributes the team members assigned to your customers based on your company structure. Explore our trusted partners. An email connector will not work properly if email forwarding is configured. ConnectWise Integration with MS Teams I've been asked to find a method to integrate MS Teams with CW Manage and after about 30 mins of scouring the internet, i am unable to find a method of integrating teams for the purpose we are hoping for - thought i would ask the reddit community This integration is certified via the ConnectWise Invent program, which means it was developed in collaboration with the ConnectWise API team, passed a security review, completed the certification process, and receives tier 1 integration support. Connect your favorite tools to keep your teams aligned, automate workflows, and manage everything in one place—without switching between platforms. I do not see where to set up teams as my TAPI dialer. There are also elements outside of the Ticket Assistant pod like a Microsoft Teams bot, the ability to auto-triage tickets, and customer sentiment scoring. (February 9, 2023) — ConnectWise, the world’s leading software company dedicated to the success of IT solution providers, today announced an integration with OpenAI’s ChatGPT, the cutting-edge generative AI language model, with its remote monitoring and management (RMM) tools—ConnectWise Automate™ and ConnectWise RMM™. ConnectWise PSA boosts customer satisfaction via functionality for improving staff accountability, and the ConnectWise Customer Portal offers clients a more efficient and effective way to interact with your teams. Explore our growing list of network integrations. By streamlining ticket management, ConnectWise Sidekick enables technicians to work efficiently and effectively. Apr 16, 2025 · Overview This document provides instructions for the initial setup of the ConnectWise Manage ® plugin. Nov 6, 2024 · ORLANDO, FLA (November 6, 2024) — ConnectWise, a top software company for MSPs, announced ConnectWise PSA™ is now in the Asio Platform™ for a modern PSA experience. This article assists you in generating the necessary hooks to configure this integration. Dec 12, 2024 · Problem Microsoft has announced that Teams connectors are moving to a new URL structure for security hardening. The bot centralizes information access within Microsoft Teams and facilitates streamlined updates for all teams. We have recently moved all of our day-to-day internal collaboration into MS Teams - we find it extremely efficient to use, whether at a desk or mobile. It seamlessly integrates with PSA tools like ConnectWise Manage and Autotask, providing real-time synchronization and detailed client reporting. This groundbreaking AI service for TSPs revolutionizes the way IT solution providers operate by automating labor-intensive tasks, enabling teams to effortlessly and swiftly address customer issues, resulting in unparalleled customer experiences. Feb 26, 2025 · Introduction This article explains how to use and setup the ConnectWise PSA (formerly ConnectWise Manage) integration with ScreenConnect Privileged Access™. I am after suggestions for free API integration between CW and MS Teams, we would like to offer customers a new channel for Service Desk Support. You can also configure the Integrator module to connect to other software. Easily access feedback data about your clients as you work, and tailor communications with clients to improve client satisfaction. If you are a ConnectWise partner looking for product support services you've come to the right place. ConnectWise Sidekick for PSA streamlines and simplifies the way IT solution provider (TSP) service teams’ approach and work tickets. Revolutionize the service delivery model with managed chat, inboxing, automated ticket triage, & automation for time entry, category, priority, & recap. Aug 11, 2025 · To receive Teams notifications when a security event occurs, click on the drop-down menu located in the Selected Security Events field. Feb 5, 2024 · AI technology, when used responsibly, has the power to work as a force multiplier in your business. Add the ability to dial out from MS Teams to CW. A centralized MSP project management solution helps your team stay organized, efficient, and profitable. Whenever a new channel mention occurs in the Microsoft Teams app, a ticket will be created in the ConnectWise Manage app. Create a channel in Teams for notifications of pending elevation requests from Privileged Access, and another channel for Nov 2, 2022 · Integrations Last updated Nov 2, 2022 Table of contents No headers ConnectWise PSA integration ConnectWise RMM integration Microsoft Teams integration Slack Integration VirusTotal integration Upgrade instructions for Automate HostedRMM and Automate On-Premises ConnectWise PSA integration This Workflow does a HTTPs request to ConnectWise Manage through their REST API. ConnectWise Manage provides a RESTful API that allows users to interact with their ConnectWise Manage instance programmatically. Better business management The ConnectWise PSA integration lets you launch a remote support session from inside a ConnectWise PSA ticket. Sep 13, 2023 · TAMPA, Fla. Use 20 Microsoft Teams triggers and 15 ConnectWise Manage actions in your workflow. Are you looking for answers about ConnectWise? Check out this page with frequently asked questions to help guide you through this company transition. Every insight, ticket, and quote flows seamlessly through the same intelligent foundation—reducing friction, protecting margins, and accelerating growth. Connect to a remote machine directly from the Computer management screen. IMPORTANT In order to map a team to a ConnectWise company, the ConnectWise company must have at least one contact. The Setup Wizard guides you through the necessary steps to set up the integration between ConnectWise Automate ® and ConnectWise Manage. Set Up ConnectWise PSA API Key Authentication for SmileBack Add Customer Feedback IP Addresses To Your How can I integrate Connectwise manage to Microsoft Teams so that every time there is a new ticket, it publishes it in the Teams channel? We use connectwise manage and would love if it could update our MS teams channel. Receive instant feedback so you can save time, optimize your service and improve your client experience. ConnectWise Manage integrates with 8,000 other apps on Zapier - it's the easiest way to automate your work. Auvik’s network monitoring and management software integrates with many popular IT management tools. Discover the power of the Nilear Operations Suite (NilearOS), a comprehensive suite of eight products seamlessly integrated with ConnectWise PSA. It will pull all tickets in the "New" status or whichever status you like, and notify your dispatch team/personnel whenever a new ticket comes in using Microsoft Teams. Integrated help desk, sales & marketing, procurement, time tracking & billing. Learn more! The integration of chat and PSA solutions facilitates better communication and collaboration among technicians, improving their ability to work together to resolve complex issues. Free for developers. Aug 4, 2025 · SIEM Classic Microsoft Defender ATP Logs Microsoft Dashboards in ConnectWise SIEM Classic The Microsoft dashboards display details from any Microsoft integration with ConnectWise SIEM. Provide chat service where your MSP customers are: Slack, Microsoft Teams, or their desktop. Really looking for other Teams support such as Calendar integration so we can schedule Teams meetings from Manage Calendar for ticket and activities and not have duplicate calendar items just to support Web conferencing. We just haven’t pulled the plug on it yet and told them to get with the program or find the door. Optimize your quote-to-cash process and streamline sales with CPQ software. Jun 1, 2025 · Support Ticket Automation Relevant source files This document covers the ConnectWise to Microsoft Teams support ticket notification workflow. ChatStyle is an omnichannel chat and automation tool for MSPs. Aug 20, 2025 · Can I still use integrations? Yes! ConnectWise PSA, Slack, and Microsoft Teams integrations are available. Pipedream's integration platform allows you to integrate Microsoft Teams and Connectwise PSA remarkably fast. Learn how to connect Microsoft Teams and ConnectWise Manage with Zapier. Quickly connect ConnectWise Manage and Microsoft Teams Events with over 8,000 apps on Zapier, the world’s largest automation Microsoft 365 Configuring Microsoft 365 for TimeZest's Team Integration Installing the Microsoft Teams (Messaging) Integration Scheduling with Microsoft 365 Instantly connect ConnectWise Manage with the apps you use everyday. Weave your EOS® implementation into your everyday work with integrations into all your most beloved tools. Microsoft Teams Integration Be visible where your clients work most frequently Provide enhanced client portal accessibility with CloudRadial’s Microsoft Teams integration. Opportunity Management and Procedure Enforcement: Keep your sales funnel clean and reliable with an automation that updates stages and expected close dates, or populates default values that The Team Utilization Suite utilizes ConnectWise Manage time entries to calculate team metrics like utilization, realization, and billable utilization. Secure AI services built for TSPs. This integration helps businesses nurture leads more effectively while reducing manual data entry and improving overall efficiency. Mar 2, 2023 · - Remove communication boundaries both internally and with client teams This integration was purpose built to help you achieve more consistency and grow. Quickly connect ConnectWise Manage and Microsoft Teams with over 8,000 apps on Zapier, the world’s largest automation platform. Follow the steps below to start setting up your ConnectWise integrations using Appy Pie Automate: Choose ConnectWise as the trigger app, select the desired event, authenticate your account, and successfully run a test. MSPs, gain real-time ticket, resource, and project visibility through TopLeft’s Kanban ConnectWise integration that uses Kanban views to enhance flow and cut bottlenecks. Teams that have already Consistently deliver the best service your team has to offer with the industry's most powerful RMM software, along with experts who have your back. Feb 9, 2023 · TAMPA, Fla. Get support. ConnectWise had a decent project management component that we had used religiously prior to the acquisition. Aug 14, 2025 · Unlike other integrations, Microsoft Teams operates with webhooks and does not require credentials or authorization of the ConnectWise SIEM™ Classic app. Apr 6, 2022 · Technical support bulletins Technical support bulletins are notices from our team about ongoing issues impacting ScreenConnect™. All the information goes straight into ConnectWise Manage where it belongs. Hi all! We are currently using Nilear but it doesn't bring much to the table, other than the integration into Teams. Integrations Good integration translates to productivity and profitability, and we’ve got an impressive list of integrations ready for you, with more on the way! Don’t let the Entrepreneurial Operating System become a chore, siloed away from your team’s everyday work. The ConnectWise Chat connector for ConnectWise Manage uses an API member to connect to your PSA system. The project team doesn’t even keep Asana current so them using ConnectWise shouldn’t be a huge deal. Simplify your team's communication and ensure tasks are promptly addressed with this seamless integration between Microsoft Teams and ConnectWise Manage. Hudu integrates with the services you already use and love; allowing you to turn Hudu into your teams' personal information hub! Our integrations allow you to seamlessly connect your Hudu enviro Our ConnectWise PSA integration enables the automation of PSA tasks. Unlike other integrations, Microsoft Teams operates with webhooks and does not require credentials or authorization of the ConnectWise SIEM™ Classic app. It streamlines the way your team Streamline your MSP operations by automating ConnectWise Manage workflows with n8n. With ConnectWise PSA, your team gains the structure and visibility to keep every project on track—from kickoff to billing. I highly recommend getting a demo. These integrations were developed in collaboration with the ConnectWise API team, passed a security review, completed the certification process, and receive tier 1 integration support. Sep 2, 2025 · Discover everything about ConnectWise in this in-depth review. Been using it for many months now, primarily with ConnectActive to sync users/licenses into CWM, and I can say it's great. ConnectWise Sidekick™ for PSA is powerful AI and machine-learning that can take your employee efficiency and customer satisfaction to the next level. Aug 5, 2024 · We'll show how to quickly enable Click to Dial in ConnectWise Manage PSA. Pipedream's integration platform allows you to integrate Connectwise PSA and Microsoft Teams Bot remarkably fast. All included, all ready to go. Download now and start scaling your business. com and the ConnectWise PSA support team can assist. , September 13, 2023 – ConnectWise announces integration of ConnectWise MDR™ with Microsoft's SMB-focused security solutions. The Invent program combines integration readiness, road-mapping, support, and certification with marketing and visibility activities. This could include Microsoft Azure, Sharepoint Online, Office 365 productivity applications, Microsoft Teams, OneDrive, Microsoft Exchange, Azure Sentinel, or By streamlining ticket management, ConnectWise Sidekick enables technicians to work efficiently and effectively. Synced to tickets in Connectwise, HaloPSA, and Autotask. For any other questions with this integration, please contact the vendor directly to resolve any issues. Setup the Microsoft Teams API trigger to run a workflow which integrates with the Connectwise PSA API. The system monitors ConnectWise for new tickets and sends aggregated notifications to dispatch teams via Teams, with duplicate prevention to avoid alert fatigue. External API integration Permalink to this headline The Wazuh Integrator module allows Wazuh to connect to external APIs and alerting tools such as Slack, PagerDuty, VirusTotal, Shuffle, and Maltiverse. How? AI empowers teams to do their jobs more efficiently, resulting in happier employees and happier customers. Thread x ConnectWise PSA helps IT technicians quickly identify, diagnose, and resolve technical issues without having to manage separate tools. The integration with Slack seems to be more mature but we are a MS Teams house and it works also. Click on an article linked below to learn more. Once integrated, you can create a new support or meeting session in Outlook and send out a meeting invitation. Once the session is complete, all session details are logged in the ticket, providing easy, centralized access to your important data. Setup the Connectwise PSA API trigger to run a workflow which integrates with the Microsoft Teams Admin API. By syncing critical data on a scheduled basis, it helps streamline workflows and improves accuracy Oct 31, 2023 · Discover the essential steps for successful CPQ implementation. For general communication and notification patterns, see Communication & Notifications. An Intelligent planning tool integrated into ConnectWise If every project feels like a white-knuckle drive, you need a smarter project management tool. It ensures that sales teams have up-to-date insights on leads, and improves reporting accuracy. We integrate with ConnectWise Manage so that your customers can open new tickets and check on existing tickets over any chat channel: web chat, SMS, Teams, Slack, even social media. ScreenConnect Privileged Access can integrate with ConnectWise PSA to connect to create tickets for elevation and administrator logon requests. Try it, free. If any issues arise and you use email forwarding, the Support team will not be able to assist since the setup is not supported. ConnectWise offers an innovative, integrated, and security-centric platform—Asio™—which provides unmatched flexibility that fuels profitable, long-term growth for partners Integrating with ConnectWise Manage Manually map or unmap Auvik devices to ConnectWise PSA configurations Can I see current alert sync results with ConnectWise PSA? How do I migrate from the ConnectWise SOAP API to the REST API How do I set up and configure an integration between Auvik and ConnectWise PSA? Integrating Auvik with ConnectWise PSA I've been thinking about enabling the Outlook Calendar Sync within Manage. Start your free trial today! Deep ConnectWise integrations ITBoost deeply integrates with ConnectWise PSA, ConnectWise Automate, and BrightGauge to bring the valuable information being tracked right where your team needs it. NOTE IUL teams cannot be mapped to a ConnectWise company. MSP Software Connectwise Control This integration allows you to remote into a Syncro Asset using your Connectwise account. Aug 1, 2022 · The Microsoft Teams integration makes it easy to manage customer feedback without needing to switch between platforms. When this happens Setup the Connectwise PSA API trigger to run a workflow which integrates with the Microsoft Teams API. This repository documents all major endpoints, their parameters, and includes code examples to help you quickly implement ConnectWise Manage integrations. This integration reduces manual data entry, aligns project and financial information, and provides clearer visibility into resource usage and billing. The integration between ConnectWise and Microsoft Teams is a seamless process that allows for efficient data sharing and collaboration between the two applications. Pipedream's integration platform allows you to integrate Connectwise PSA and Microsoft Teams remarkably fast. I have read that we can use workflow rules in order to replace this - I was looking for some advice on how to configure these correctly and the most efficient way. Jun 6, 2025 · The ConnectWise Sidekick™ and SmileBack™ integration enables technicians to view CSAT and NPS client data while working service tickets using Sidekick's MS Teams bot. Take ticket resolution time and customer experience to the next level with ConnectWise Sidekick for PSA. Increase utilization, customer service and offer clients convenient communication for support, sales, and help desk with ConnectWise Chat. Sync 365 automates Microsoft 365 and Azure license billing for MSPs, ensuring accurate invoicing, reducing manual errors, and recovering missed revenue. ConnectWise Sidekick™ Teams integration is planned as the replacement integration for SmileBack Teams Connectors, please refer to the ConnectWise Roadmap for more information. This integration makes it easy by automatically sending a channel message in Microsoft Teams when there is a new or updated ticket in ConnectWise Manage. We invite you to partner with ConnectWise on your hyperautomation journey. Maximize revenue predictability with powerful MSP PSA software. Set up the integration in seconds without APIs or complex setups. Read our blog to learn more! Jan 17, 2025 · By empowering your team to embrace automation and providing them with the necessary training and support, you can effectively leverage automation tools. Recently added Thu, 06 Nov 2025 21:09:10 GMT – Microsoft Defender, other AVs report false positive for ScreenConnect Client Mon, 11 Aug 2025 13:53:40 GMT – Free license ending October 2, 2025 Fri, 08 Aug 2025 17:49:05 GMT – Prompted to delete credentials when I also have it targetting the "teams/resolver groups" MS Teams channel for new ticket notifications relating to that team. Managing multiple projects, timelines, and teams can quickly become chaotic. Use the ConnectWise PSA API within Rewst workflows to perform actions such as managing agreements, contacts, and tickets. Have your ConnectWise Manage + Microsoft Teams workflows do more for you. ConnectWise Sidekick delivers millions of AI-powered predictions daily across ConnectWise's suite of solutions. These integrations empower security administrators to enhance orchestration, automate responses, and fortify their Access over 200 powerful integrations at no extra cost. Join Eben as he goes over the steps to setting up MS Teams for customer Search our marketplace for pre-built integrations or build your own custom solution with our API platform. Please refer to How PSA Integrates with Your Accounting Package for details on payment sync information. All together, it's a powerful solution to strengthen productivity and customer experience. May 13, 2025 · Important: Microsoft Teams Connectors are scheduled to be deprecated at the end of 2025. For This integration is certified via the ConnectWise Invent program, which means it was developed in collaboration with the ConnectWise API team, passed a security review, completed the certification process, and receives tier 1 integration support. Join Eben as he goes over the steps to setting up MS Teams for customer Microsoft 365 Configuring Microsoft 365 for TimeZest's Team Integration Installing the Microsoft Teams (Messaging) Integration Scheduling with Microsoft 365 Aug 1, 2022 · The Microsoft Teams integration makes it easy to manage customer feedback without needing to switch between platforms. MSPs and VARs looking to up their game in cybersecurity, scale their business or become operationally mature - watch our webinars.