Google duo not receiving calls Incoming video calls come through, just… A Duo user may encounter one of the following errors during enrollment: Traditional Duo Prompt "This number is not usable for authentication. This article provides troubleshooting tips on how to unblock Duo calls on your device. Privacy Policy Terms of Service Community Policy Community Overview Enable Dark Mode Internet connectivity: A weak or unstable internet connection can prevent Google Duo from receiving calls. Please contact your administrator. Elevate your calling experience and improve communication efficiency with these helpful tips. Mar 13, 2025 · If you’re experiencing issues receiving or making calls on Duo, don’t worry. Privacy Policy Terms of Service Community Policy Community Overview Enable Dark Mode This help content & information General Help Center experience Aug 19, 2025 · If you are not receiving Duo call notifications, please check your phone notification settings, turn off battery optimization for Google Meet, and make sure Do Not Disturb is not active. Carrier text message rates can apply. Duo has been upgraded to Meet as your one app for video calling and meetings. Currently, when the hub 2 or nest audio listen my command they just keep telling me that my contact doesn't have duo and I should invite her to join. Now that you know how to make calls on Google Nest Mini, why not give it a try today? Duo has been upgraded to Meet as your one app for video calling and meetings. You have to open the Duo Mobile app in order to approve authentication requests on these devices. Simply find the person you'd like to call and tap the "Video" button. I've tried calling my phone from my Mom's and it said the same thing. Remember: Google Duo does not come preinstalled so you will have to download it from the Google Play Store if you haven’t already! Step 2: Tap on the button in the lower right corner titled New Call. This is called 'call barring. " Universal Prompt " [phone number] cannot be added If you entered this phone number by mistake, go back and re-enter it. As a workaround, an administrator can also send Duo Mobile activation links via email or QR code instead. įor the time being, switching your incoming call settings on Google Voice to “Carrier number only Apr 29, 2019 · Receiving a call in Google Duo When receiving a call in Google Duo, you will see what your caller looks like and what they're up to if they have Knock Knock enabled. When family members try to video call her the call comes to my mobile device. - Google Duo Community Help Center Community Changes to Google Duo Google Duo Notification Oct 4, 2025 · Learn how to effortlessly handle Duo calls using your Google Home device with step-by-step instructions. Jan 30, 2025 · Help Center Community Google Meet ©2025 Google Privacy Policy Terms of Service Community Policy Community Overview Enable Dark Mode Send feedback about our Help Center I have stopped receiving push notifications on Duo Mobile. There are some limitations like call length and number of people that can join with the "base" Meet which can be upgraded if necessary with a Google Workspace subscription (Individual or Business). Set up the calling methods you want to use, then make a call from your speaker or displa Aug 11, 2022 · Hi User, Welcome to Google Meet support Community! Do you mean Duo video calls? What is the Android version of your device? Kindly follow the troubleshooting steps to fix missing or delayed call notifications. By using the Google Nest Mini, you can make hands-free calls that are clear and convenient. Regards, Please try these troubleshooting steps (keeping in mind that the Duo app is now the Meet app): In addition to Meet access controls, admins can also restrict who can make Meet calls to their users. Incoming group calls are supported on displays. Still, you may want to direct important calls over to a carrier phone number until Google has rolled out a full fix. If you aren't receiving call notifications, or they’re delayed, try these tips to fix the problem. Now, these legacy calls are being upgraded to Meet calls, which contain expanded features like cloud encryption, live captions, in-call chat, stackable effects Duo has been upgraded to Meet as your one app for video calling and meetings. This help content & information General Help Center experience. If you want to restrict users in your organization from placing calls, the following options are Had something not dissimilarreceiving Duo calls--for my account only--popped up on all my devices with a notification that disappeared before I could answer. Recently I was getting some issues using my Duo app. Jan 23, 2024 · To fix Google Voice not receiving calls, you can disable the do not disturb mode, verify linked numbers and check call forwarding settings. Read more Sophia Then have a Duo administrator send a test SMS to the end-user to verify they are opted back into receiving messages. If there are no devices configured for push, the user will receive a phone call to confirm their identity. Many phones have trouble determining whether to use the WiFi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these Aug 14, 2020 · Duo has been upgraded to Meet as your one app for video calling and meetings. You can get there by selecting the device in the google home app, then on the upper right corner there's the settings icon. There has been no accidental calls and I don't see these calls in my call logs either. ? - Google Duo Community Help Center Community Changes to Google Duo Google Duo Notification You can make and receive Duo calls on your speakers and smart displays if you have Google Duo set up. If you want to set call restrictions for users in your organization to prevent them from receiving calls: (Default) Users receive calls only from contacts and other users in the organization. Discover hands-free calling, video calls via Google Duo, hands-on tips for traditional calls, emergency address verification, managing privacy, and international calling options. These settings also do not affect the ability to join meetings. I know who is calling me and when I try to answer, the screen shows a " Connecting Call" message forever. In this article, we list the Google Duo features you really should be using if you want to How to start a Google Duo call Step 1: Locate and tap on the Google Duo app icon on the home screen of your tablet. Dec 23, 2022 · I have Hub 2 and nest audio. The Duo app was moved to the Meet app on the back end and the icon updated. You can make and receive Duo calls on your speakers and Smart Displays if you have Google Duo set up. This help content & information General Help Center experience Duo has been upgraded to Meet as your one app for video calling and meetings. Here are the best services and apps available to do so. It allows users to make video calls in HD and is optimized for low-speed networks. To use Google Duo on the web, you will need a Google account, a webcam, and a microphone. Important: Legacy calls, previously known as Duo, are being upgraded to Meet calls on speakers and displays. The phone call will go to the first phone listed in their Phones list. Can anyone help? Outgoing duo video calls have stopped working for my father in law on Google Nest Hub Max. Jan 17, 2024 · Since the Google Meet and latest Samsung Android updates, my incoming Google Meet calls no longer ring on my phone and i can only answer if I'm looking at my phone when the call comes in. I should be able to make and take duo calls from that interface instead of having to open a new browser. Learn more about how to turn off legacy calling. If you've never registered for Duo, stop receiving Duo calls If you receive calls through app preview messages from people who have your number, you can stop getting them. ' Before going deep into its understanding, let us see how you can do that and avoid calls during a Note: Duo Push notification does not work on mobile devices that don’t have Google Play Services available, such as Huawei and Xiaomi. Incoming group calls aren't supported on speakers. I need an option to say "OK google, call Veronica" and that the phone start calling Verónica. com/duo/answer/7496896 Jan 13, 2018 · And now, thanks to a new update just pushed out by Google, you'll be able to receive calls made by the Duo app on some Android phones even if you don't actually have the app installed. Notifications not enabled If you can approve a request by manually leaving and returning to the app and tapping the Approve button in the Duo Mobile app, but no push notifications are received, it is most likely because you selected not to receive notifications when installing the application. What s While Duo Push and other features do work in China, the Google Play Store is not available and SMS messages containing links will be blocked. This is a game-changer for those who may not be tech-savvy or have limited storage May 30, 2025 · In mid-2022, Google revealed that it was merging Google Meet and Duo into a single app. If I make a duo call myself, I do see them in the logs but not these unexpected ones. Please note that features and capabilities may have been updated or changed since then, so it's recommended to check for the latest information. Phone Call Click the Call Me button on the Duo Prompt (or type "phone" in the "second password" field if you don't see Duo's interactive prompt) and Duo will call your phone. In the settings page, under "more" section, just below youtube configuration it's the DUO CALLS menu, where you can unlink your DUO account from the device. With Google Nest and Home speakers and displays, you can make calls to friends, family, and businesses with your voice. Related: How to Use Google Duo to Make Video Calls on the Web Google Duo Android App If you prefer a native app experience, many Chromebooks have access to the Google Play Store. Common Duo issues when travelling internationally I am not receiving phone calls from Duo when attempting to complete authentication Check to ensure your phone can receive calls from US phone numbers and that you can dial US phone numbers Aug 18, 2022 · I had deleted my ex fiance from phone calls Duo call messages anyway that I possibly could we are trying to work on our relationship I have been able to start receiving phone calls again but I am still not able to do Duo call receive messages and so forth any help would be greatly appreciated Mar 16, 2023 · You can start video calls from Google Meet, which is integrated into the Phone app on most popular devices, including Samsung Galaxy devices. All the 8 techniques are very easy and effective that anyone can try them to solve this Google Duo problem. Nov 7, 2024 · Explore the ultimate guide to making phone calls with Google Home, from setting up to troubleshooting. To fix the issue, ensure you're within cellular coverage, turn off Airplane mode and Do Not Disturb mode, check call forwarding settings, and turn off Wi-Fi Calling. Why won't my meet app wont send or receive calls or messages? - Google Duo Community Help Center Community Changes to Google Duo Google Duo Notification May 23, 2019 · Group calling is now available globally on both iOS and Android, and like all Duo calls and video messages, group calls are also encrypted end-to-end so your conversations stay private. Last but not the least, after going through this complete blog, you might have noticed that how you can fix Google duo not receiving calls issue with ease. That's really frustrating because nobody in Mexico is interested in installing a complete app just to receive my phone calls. Īfter downloading and installing the app, open it & now you will see an issue has been solved. On top of it, if you are using mobile data, then you cannot even put your phone in an airplane or flight mode. iOS version: An outdated version of iOS can sometimes cause compatibility issues. Disable VPN (if applicable): If you're using a VPN, it might be interfering with Google Duo's ability to receive calls. Whether it’s a matter of internet connectivity, application updates, or device settings, knowing how to troubleshoot these problems empowers you to communicate more effectively. Jan 30, 2024 · If the video call is not working on your Android, make sure to check the network, uninstall app updates, or make a call with a different app. This means that even if someone does not have the app installed on their phone or computer, they can still receive and answer calls from Duo users. Jan 24, 2025 · While video calling issues on Google Duo can cause frustration, most problems have clear solutions. Instead, use your mobile device to receive and answer these calls. The company has also said that iPhones seem to be affected more than Android devices. When you use google meet on phone, a big problem you face is the incoming calls. However, there is a way you can stop incoming calls during google meet. google. Jan 16, 2020 · With absolutely no fanfare whatsoever, Google has now made it possible to make Duo calls on web without needing to link your phone number. Not Receiving Calls When my husband calls me via Duo/Meet it tells him I'm unavailable. Common Duo issues when travelling internationally I am not receiving phone calls from Duo when attempting to complete authentication Check to ensure your phone can receive calls from US phone numbers and that you can dial US phone numbers To let people reach you through your phone number in Meet and other Google services, add and verify your phone number. Dec 20, 2024 · Google Duo’s web version allows users to make video calls directly from their web browser, without the need to download any additional software. Same here. Note: These settings affect only Google Meet calling, not legacy calling or calling in Google Chat. How can i receive a call from duo. Why Is My Google Duo Not Working? īy following these fixes you should be able to resolve Google Duo not receiving calls problem, and the app should work smoothly so that you can communicate with General questions What is changing? Google Duo was upgraded and rebranded to Google Meet in 2022. Jul 24, 2024 · Android smartphone acting strange and not allowing you to make or receive phone calls? Read on to learn why that happens and how to fix it. It's like a puzzle with several pieces, and we need to identify each one to solve it. The issue occurs when phone is left locked and idle for more than 15 or 20 mins. Try some common fixes If you’re using Duo for web: Check your Internet connection: We would like to show you a description here but the site won’t allow us. com. Using a windows laptop here. Mar 16, 2020 · I can't receive incoming calls, there's no green circle button to press or phone symbol when rings s Want to answer incoming calls. Click "Got It" if you see this message and want to opt in. All users will be automatically upgraded to the new Meet Sep 6, 2021 · You'll need your phone handy to verify your phone number. Using your browser, share your video, desktop, and presentations with teammates and customers. You may have trouble receiving push requests if there are network issues between your phone and our service. I turned off WiFi and it worked once, then it didn't. Duo Admin Panel If a user has more than one device activated, then the push will go to the first activated phone listed in their Phones list in the Duo Admin Panel. You can also make video calls with a Nest display. Nov 15, 2025 · Resetting network settings can resolve conflicts that might be preventing Google Duo from receiving incoming calls. As it supports legacy calls, someone may be trying to reach you on new Meet calling but you won't receive the ring at meet. Suddenly no green button no longer appears when phone rings. Incoming and outgoing 1:1 calls are supported on speakers and displays. only after unlocking the phone and sometimes only after launching the all, I'm able to see the missed call notification. In a confirmation box that appears, you have to click on the Uninstall option. If you want to restrict users in your organization from placing calls, the following options are May 30, 2025 · Making online phone calls through the internet has become an industry standard. When she calls me back, it works fine. Dec 24, 2020 · Depending on which browser you're using, Google Duo might request permission to send notifications about incoming calls. 1. As user Jan 19, 2021 · Google Duo is a popular video calling app available for iOS and Android. Additionally, you I just switched my phone from a galaxy s9 to an s21 fe, and now for some reason I cant receive DUO calls but I can make outgoing Duo calls. Mar 30, 2025 · Duo lets you link multiple devices to your account, so you can use your mobile phone and a landline, a landline and a hardware token, two different mobile devices, etc. 9 Top Ways To Fix Google Duo Not Working On Android Effectively Summary: Are you facing a “Google duo not working” issue on your Android? Struggling hard to solve this problem? If yes, continue reading this post, as it contains the 8 best solutions that will help you to fix Google duo not working on Android. May 28, 2025 · Google will replace legacy Duo calls with Meet calling in Sept 2025. Follow our dedicated guide for using Google Duo on the web to learn more. So I usually talk to my mom every day on Google meet video chat because we live in different areas of the country (USA) and for the past couple of days every time I try to call her it will act as if her phone is off when it isn't; she will just get a notification that she had a missed call. Trying to make calls and video calls on an s20 ultra and I just get ___ didn't answer as soon as I make the calls. Learn to navigate Wi-Fi calling effortlessly, handle call history, troubleshoot common issues like call quality May 28, 2025 · Google Meet will permanently replace Google Duo by September 2025, ending all Duo call services and features. Help Center Community Learn about the new Meet app Google Meet Privacy Policy Terms of Service Community Policy Community Overview Enable Dark Mode Send feedback about our Help Center You can make and receive Duo calls on your speakers and smart displays if you have Google Duo set up. Before you make a call from y Official Google Meet Help Center where you can find tips and tutorials on using Google Meet and other answers to frequently asked questions. May 3, 2021 · I’m trying to use the 2-factor authentication method of “Call Me,” which I’ve used hundreds of times before to get into my University Email Account…and now all of a sudden, I’m not receiving a call at all, yet the screen says the call has been “answered. Mar 14, 2025 · We have a nest hub for my elderly mother. Sep 17, 2020 · A cell phone expert teaches you how to set up and use Google Duo on Macs, PCs, and iOS and Android devices! Jun 6, 2025 · Google Duo is an app that allows any user to video call another as long as they have the app and a valid phone number. Restrictions set in Access can further limit the calls that users can receive. From installation to making your first call, this tutorial covers all the basics. For some reason, I can't make a call and I cannot answer any incoming calls. A preview version of the app pops up and allows users to accept or reject the call. Dec 25, 2024 · The new feature, known as "Google Duo for web", allows users to make voice and video calls directly from their web browser, without the need to download the app. I don't know if there's a way of just pausing the Use Google Meet for secure online web conferencing calls and video chat as a part of Google Workspace. In addition to Meet access controls, admins can also restrict who can make Meet calls to their users. Sep 6, 2022 · If you are having trouble receiving Duo call notifications, please try these troubleshooting steps: https://support. Suddenly video calls not working on your Google Nest Hub 2nd Gen and the Google Assistant keeps saying ‘Something Went Wrong’ when you try to make video calls using Meet or Duo? Oct 15, 2022 · Help Center Community Google Meet ©2025 Google Privacy Policy Terms of Service Community Policy Community Overview Enable Dark Mode Send feedback about our Help Center Help Center Community Android Auto ©2025 Google Privacy Policy Terms of Service Community Policy Community Overview Enable Dark Mode Send feedback about our Help Center Dec 2, 2020 · Whatsapp and Google duo video calls are not being shown on the lock screen. You might have trouble with an international call because another app conflicts with Google Voice or because of a problem with your phone. There's an option to disable DUO calls on a google home device. Important: Legacy calls are being upgraded to Meet calls, which contain expanded features like live captions, in-call chat, stackable effects, cloud encryption, screen sharing, and more. You can make and receive Duo calls on your speakers and smart displays if you have Google Duo set up. ArticlesWhy might I experience issues with receiving Duo Authentication Phone Calls or SMS Passcodes when running iOS 26 and newer? Explore other articles on this topic. Once you have the app, tap the "Video Call" button and select a contact from a list of those who have the app to make a video call. As user May 29, 2020 · 本文包含 Google Duo 无法接听电话问题的各种解决方案，其中一些是常见修复，请尝试使用它们来解决此问题。 Jan 12, 2018 · Some users are able to receive Google Duo video calls despite not having the app installed. This help content & information General Help Center experience Jan 14, 2024 · Are you having issues when attempting to create or join a Google Meet video call? Here's how to handle some of the most common ones so you can get connected. May 23, 2023 · Essentially, you just need to move over to the Meet app, connect it to your Google account, and start using it. Good morning, all! Is anyone else having issues with SMS and call authentication for Duo? I started getting lock-out reports beginning at 08:09 EST. The problem of missing Google Duo calls on your iPhone can stem from a variety of sources. My sister even sent me a screenshot of her receiving my call. Web users aren’t immediately eligible for new Meet calling. Ultimately unlinked my Duo account from my Google account, signed Duo account out of ALL devices, deleted Duo account, created from scratch and re-linked. Jul 20, 2021 · Expected Behavior When receiving a call via google duo, a notification pop-up should appear to 'answer' the call. Jul 11, 2024 · Happy to help with Google Duo calls on your 1st gen Google Home Mini. Android devices can receive FaceTime calls, but they can't make them. Next, there you need to look for a Google Duo. Tip: If you have multiple phone numbers, you can choose one to be your primary number for outgoing call. This help content & information General Help Center experience Aug 18, 2016 · Finally, I found making and receiving calls a bit hit-or-miss, which makes me wonder if Google really can deliver on the promise that Duo will work seamlessly in less-than-ideal network environments. As it supports legacy calls, someone may be trying to reach you on new Meet calling but you won’t receive the ring at meet. Go to the Apps & Notifications > tap Help Center Community Google Meet ©2025 Google Privacy Policy Terms of Service Community Policy Community Overview Enable Dark Mode Send feedback about our Help Center Use Any Cell Phone or Landline with the Traditional Duo Prompt Duo works with all cell phones and landlines by supporting authentication via phone call and SMS passcodes. This can make enrollment a challenge and prevent Android users from being able to download the Duo Mobile application. USA phone numbers can work outside the United States but success may vary depending on your phone, your carrier, your plan and International roaming options. This help content & information General Help Center experience Aug 30, 2025 · The problem is that: Suppose I am calling a contact, I can call him with the "New" Meet calling system, but he can only call me with the old legacy call system; So that I can't receive calls from him because of this issue (my decice doesn't ring nor I receive any missed call notification). Fix problems with international calls Important: Chinese telecom carriers may block outbound calls to China. . Outgoing group calls aren't supported on speakers and displays. I opened the app before the person called me and it went through, but it's no longer popping up that I have an incoming call via Duo. Oct 18, 2022 · Not Receiving Calls When my husband calls me via Duo/Meet it tells him I'm unavailable. Apr 30, 2021 · Check the internet connection first. The person who is calling me has no issue making other calls using the app. If your international call isn’t routed through Google Voice: It is not compatible with traditional landline or mobile phone networks and other VoIP services, and it only allows users to make and receive calls with other Google Duo users. Some work, for surebut worth it: everything works now. Duo has been upgraded to Meet as your one app for video calling and meetings. Web users aren't immediately eligible for new Meet calling. Select the phone number you want to make and receive Meet calls with. Users are urged to export their call history and saved video messages. Real-time meetings by Google. Privacy Policy Terms of Service Community Policy Community Overview Enable Web users aren't immediately eligible for new Meet calling. However, the legacy calling experience (previously known as Duo) was still available. This help content & information General Help Center experience Nov 7, 2025 · USA phone numbers can work outside the United States but success may vary depending on your phone, your carrier, your plan and International roaming options. Just me? With Google smart speakers and displays, you can make calls to friends, family, and businesses with your voice. Discover how to manage call notifications, answering calls, muting, and resolving common issues like dropped calls or unresponsiveness. I set it up with her email using my android phone to manage while on her network. You can even use the Google Home app to manage your contacts and troubleshoot any issues. I manage all her affairs so I need her google account and my google account on my device. My phone has always been with me and I'm infact using it or have even been on other calls when this has happened. May 28, 2025 · Google Duo’s Final Sign-Off: Meet Takes Full Control by September 2025 Users must export call data as Google phases out Duo’s legacy calling experience The end of Google Duo is finally official Google is set to completely retire legacy Duo calling within Google Meet by September 2025, marking the final step in Duo’s gradual merger into Meet. "Hey! You look happy and casual!" "Hey! So do you!"īy all counts, Duo works pretty well. Oct 11, 2023 · Airplane mode, Do Not Disturb mode, call forwarding, and blocked numbers can prevent your Android phone from receiving calls. Google Duo integration Why isnt google Duo integrated with gmail. App glitches: Sometimes, the Google Duo app itself might be experiencing a glitch. Learn how to make calls with Google Nest displays. " Now that you're signed in, you can use Duo to make or receive calls. Yes, in most cases, when you call their phone number linked to Google Duo, it should ring on both their mobile device and the Home Mini simultaneously. Is your Android mobile phone not ringing when someone calls through Google Meet? Here's how you can troubleshoot common Google Meet issues. PLEASE HELP! Apr 28, 2020 · In this tutorial, we have shared seven different types of methods to fix the Google Duo not working problem on your Android and iOS device. May 27, 2025 · The Google Duo brand went away in 2022, but some legacy features from the company’s previous calling service have persisted in Meet. This makes it convenient for users who want to make video calls from their computer or laptop. As always use the Send feedback option and tell the Google Duo/Meet team about the problem. Delete & uninstall Meet Step 1: Delete your Meet calling account Important: If you delete your Meet calling account it: Completely disconnects from your phone number or Google Account Deletes your settings and call history If you register for Meet calling Important: Legacy calls are being upgraded to Meet calls, which contain expanded features like live captions, in-call chat, stackable effects, cloud encryption, screen sharing, and more. ” I never blocked Duo’s phone number, so that isn’t what my issue is. If the problem persists, check for malware, restart your phone, toggle your SIM off and on, reinsert Google Duo Learn how to make video calls using Google Duo with this step-by-step guide. The app has a simple and easy-to-use interface, but also comes with a lot of features for people who want to take their video chats to a new level. I can receive calls from the same people but when I call them it just says they didn't answer. #GOOGLE DUO NOT RECEIVING CALLS DOWNLOAD# Finally, download the Google Duo again from the play store (Android) and Apple store ( iPhone). Block calls from a specific number If you don’t want to receive calls from a specific number, block or report someone on Google Meet. As of my knowledge, Google Nest Hub devices can be used for making and receiving calls through Google Duo, which is Google's video and voice calling app. If you are experiencing any difficulty with third-party apps then please contact the app developer directly --> How to contact an app developer - Apple Support. Do duo calls not ring for everyone else, or is it just me? Pixel 6 I use duo a lot to stay in touch, but i swear I never actually hear it ring, I just get a push notification that says "missed duo call". My notifications for receive 1:1 calls and group calls is in ghosted out so I can not turn them on or off. Click "Allow" in the pop-up requesting permission to "Show Notifications. May 29, 2020 · 本文包含 Google Duo 無法接聽電話問題的各種解決方案，其中一些是常見修復，請嘗試使用它們來解決此問題。 You can make and receive Duo calls on your speakers and smart displays if you have Google Duo set up. Now, it has announced that the legacy Google Duo calling will be replaced by Meet in September 2025. Push notifications are working, though. Learn more. I cant figure out why. Otherwise, contact your administrator to add Duo not working on Galaxy Note 10+, when I receive a call and answer there is no connection. Not associated with a Google Account: It receives a code.